Technical Issue: C7 Error Code on Launch

@proxos666 @EA_Kipling This has given me so much stress trying to fix, and it feels like I've wasted so much time on it as well. Your suggestion worked in so far as I stopped getting the c7 error, the game started to load.. though for some reason, it was loading in complete fullscreen (not windowed fullscreen) and then the game closed after about a minute, and it had my resolution STUCK at some absurdly low setting which made me only see a tiny section of my screen.

I couldn't find a way to fix this windows resolution error caused by SWTOR, as windows 10 doesn't seem to have a setting for changing resolutions anymore, just changing to let you zoom IN and make everything larger, or go back to 100%, and the current 100% had everything too large already. (Imagine what it looks like when your video card drivers are uninstalled).

I thought uninstalling and reinstalling my drivers for video card might actually fix things, and uninstalling DID fix my resolution. However, reinstalling my drivers changed my resolution back to that unworkable size. I only saw one solution then to fixing my resolution errors, and that was to return to windows 7. I thought a system restore might work, but I've never done that in windows 10, and I didn't want to compound any issues. So, I went to bed and reverted to windows 7, though now I'm back to c7 again with a busted updater. >.> I'm worried that if I want to play again, I'll need to 1) update my windows to 10 again and 2) find a way to have the game only open in windowed or windowed fullscreen mode, because I think I caught the 800x600 resolution windows 10 swtor bug.

@aeterna85

When the game starts if it does that to windows , the solution is to press ALT + Enter (may need to be twice) this will use the game to restore the desktop resolution and bring the game to window mode to adjust ingame graphics

If need in future there is a guide at this link

Edit - if you find you get really really stuck then use the CRU utility at this link and create an override with just the native resolution eg. 1920 x 1080 @60Hz  this will restore things and ensure it cant happen again.

@aeterna85

Just had a look at the dxdiag , in your case connecting your monitor with a HDMI cable instead of the HD15 (VGA) will also sort the resolution issue out if it re-occurs

@proxos666 @EA_Kipling Well, last night I went back to windows 7 and went to bed, as I said. I went out and did some shopping today while I reupgraded to windows 10. I then deleted the .ini item in C:\Users\%username%\appdata\Local\SWTOR\swtor\settings\client_settings.ini, and finally I hit alt+enter as you suggested, and it logged me in! Hopefully this is kept up and I can enter game again in the future.

Thanks to you both for all your help. They were right about that new windows update messing with ATI Radeon users, it worked the night before, then the next day I updated and then it stopped working.

EDIT: Question, anyone else run into an issue in game of things you've claimed not showing up in collections anymore? Just before I took a break I got the nathema zealots set and a purple hawkeye crystal, and I used CC to unlock both, but now I can't get them on any of my characters. I don't know if I'm missing anything else as well, but I know I unlocked them as I claimed the nathema set on a second character.

@aeterna85

Glad to hear things are working again

I cant comment on the collections issue, @EA_Kipling may be able to provide further insite on this

---

@aeterna85 wrote:
Question, anyone else run into an issue in game of things you've claimed not showing up in collections anymore? Just before I took a break I got the nathema zealots set and a purple hawkeye crystal, and I used CC to unlock both, but now I can't get them on any of my characters. I don't know if I'm missing anything else as well, but I know I unlocked them as I claimed the nathema set on a second character.

@aeterna85

There was an issue a while back where the Nathema set was affecting other items in the Collections system, so there was a few adjustments needed during a maintenance. Eric Musco made a post about it here. That might explain what happened, and where you could find your set.

As for the Hawkeye Crystal, there was no issues involving that, so you might need to open an in-game ticket about it. If there is no sign of your Nathema set, you can mention that, too. Be sure to include details like character names and approximate dates.

xD I made a ticket but I don't know the dates, but I can tell them characters that have them.  Will not knowing the dates be an issue? I can't remember when I took my break @EA_Kipling

EDIT: Oh, so they redeemed our CC for the Nathema set? Well, I still  don't have the crystal anymore, but I can try unlocking Nathema again if that means all I have to do is re-equip the items?

@aeterna85

Indeed, if you still have the set, re-equipping or re-modifying each item should mark the set as collected. As for the ticket you submitted, it depends on a few different factors, but the character names should be a good starting point anyway.

@EA_Kipling Well, I was able to reclaim my nathema set, but I don't even see an entry for the advanced purple hawkeye crystal anywhere in collections, unclaimed or not, it's just not in there at all somehow. I swear this was a cartel item though, oddly it doesn't seem to have the level 10 requirement.. or any level requirement, actually.. I'm really confused about this. xD

I guess I was wrong and it's NOT a cartel item, shame though. I'm still surprised it doesn't have any level requirement.

@aeterna85

Ah, you're right, I should have checked that earlier. There currently is no Collection enabled version of the Advanced Purple Crystal, sorry for any confusion!