You need to reset the password on the linked EA account that account has the persona ferzhust (not Aezwyn that your posting on now) that EA account uses the same email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hello, I have the same issue. I changed the password and tried to make a purchase in Chrome incognito mode and normal mode, but I still get the same error message. What further can be done?
My Account name - Tigatron
Support said you called in and got sorted , glad to hear sorted
Hello, unfortunately, I have also been going through the same issue. However, I contacted customer support and could not resolve the situation after attempting multiple times to reset the EA password and use different browsers. Ultimately I was told a ticket would be submitted for further inquiry for this. Then the person from customer support told me to attempt to purchase the subscription through steam. Still, I have read that buying the subscription through that method was risky as it has proven unreliable in the past and is not eligible for a refund. To conclude, I just wanted to ask if anything else can be done from the swtor site itself to purchase the subscription via those means as I have done before. Thank you. My account name is VIPERAKITA.
have also flagged to see if there is an account issue
Support have your email so it is in the queue for an agent
Your account has also been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
Hello!
I created my account linked to EA in 2013 and abandoded it for several years before yesterday. Now I wanted to buy a subscription on the website (Steam seemed oo dangerous), but I receive the "Issue with your Electronic Arts accounts" error. I figure this is due to the log inactivity time, but how can I confirm, that the account is my?
Obviously I've tried to change the EA password and browser, but it doesn't seem to help anyone on the spot.
Could you contact the team, so my account is rechecked? Display name is AydanKusland
I have just returned after a few months away and when I logon I've lost my subscriber status, even though the money was paid on july 17th.
Have also reset the EA password (using same e-mail as my swtor one).
Username : Xexeim
What can be done?
Regards,
//Krotaniel
Your account has been sent to studio for fixing, they should email when it is fixed
to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
I'm also getting the message "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." when trying to view my payment history on my SWTOR account page.
My SWTOR name is Blaztgowhiz.
Your account has been sent to studio for fixing, they should email when it is fixed
to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
hello there i am having the same issue regarding this post my SWTOR account name is karkess pls help so i can sub
You need to reset the password on the linked EA account that account has the persona supermarket301 (not YGfingers your posting on now) that EA account uses a gmail email (email is different to swtor)
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hello there
I have the same problem. Changed my password but doesn't change anything.
My SWTOR nickname is: lordpitt.
Regards
im having this issue as well acc Daeman please help im trying to sub
Hello, I have the same issue, like outhers. I reset the password and clear all cookies. Live in Poland and can't pay for sub.
SWTOR name : garetokk
I have already tried this method and it still does not allow me to change my billing method. Is there some other way for me to solve this issue?
Account Name: MrButowsky
To fix the account You need to reset the password on the linked EA account that account has the persona abcea26m7emn84 (not mrgamerking456 your posting on now) that EA account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
How do I get to the abcea26m7emn84 account?
Hi, I have the same problem:
"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
I can not subscribe.
Name: MLocust
I haven't play in a long time.
Thanks.
Your swtor account has been disabled for purchasing, this is due to the linked EA account has had its data wiped due to long term inactivity
The linked EA account was created at the same time as the swtor account was created , and will likely use the email address used on account creation ( this is most likely the case unless you have changed the email on the EA account previously)
If you have access to the email address used to "create" the swtor account , then use this link ( support suggest using your gmail email used on your swtor account )to reset the password on the linked EA account and then login on that account to get it restored.
Let me know if you think you have sorted the account and i can recheck the account
if you have no clue and cant get this sorted then you will need to call swtor support when the lines are open and they can update the details on the account for you
All problems solved.
I am @MLocust
Thanks!
