Forum Discussion

Anonymous

8 years ago

SolvedApproved

Unable to Retrieve Server List (SWTOR)/ISP needs to get connected with EA

Dear EA/SWTOR, I'm a returning player, looking to explore the changes since the server merge. I have not been able to retrieve the server list. I've contacted my ISP but they were unable to help. Th...

Anonymous
8 years ago
Approved
@proxos666 @EA_Kipling
Thanks for your help. I've solved the issue on my end. I've found out that the CovenantEyes app on my computer was a version that had a broken update system. I have manually updated the app and I am able to access the game now.

Anonymous

8 years ago

Approved

Thanks for replying! I've tried all that. My isp tried to open ports and flush dns but still no access. They have requested to get connected with EA as the next step.

proxos666

Hero+

8 years ago

@terencekrm

I can flag @EA_Kipling (back on Monday) he is Swtor Support

Ports used for swtor are at this link

Anonymous
8 years ago
Approved
Thank you so much @proxos666 that would be most helpful!

I'll try the ports again using the list in the link.
- EA_Kipling
  EA QV Team
  8 years ago
  @terencekrm
  
  I know that @proxos666 mentioned a few different AV software and I don't think you've mentioned what you're using yet. Any chance you have Avast installed?
  - Anonymous
    8 years ago
    Approved
    @EA_Kipling
    
    Hi Kipling, I don't use any av software. I have given access and software exceptions to swtor via the windows firewall.
    
    How might my isp be able to get in contact with you EA tech support?