Forum Discussion

Anonymous

8 years ago

SolvedApproved

Unable to Retrieve Server List (SWTOR)/ISP needs to get connected with EA

Dear EA/SWTOR, I'm a returning player, looking to explore the changes since the server merge. I have not been able to retrieve the server list. I've contacted my ISP but they were unable to help. Th...

Anonymous
8 years ago
Approved
@proxos666 @EA_Kipling
Thanks for your help. I've solved the issue on my end. I've found out that the CovenantEyes app on my computer was a version that had a broken update system. I have manually updated the app and I am able to access the game now.

EA_Kipling

EA QV Team

8 years ago

@terencekrm

I know that @proxos666 mentioned a few different AV software and I don't think you've mentioned what you're using yet. Any chance you have Avast installed?

Anonymous

8 years ago

Approved

@EA_Kipling

Hi Kipling, I don't use any av software. I have given access and software exceptions to swtor via the windows firewall.

How might my isp be able to get in contact with you EA tech support?

EA_Kipling
EA QV Team
8 years ago
@terencekrm

OK, no problem with the AV, I noticed a few other empty server list issues involving Avast so I thought I'd check just in case.

Your ISP contacting our support might not be the best way to go about things. I'd like you to do a connection test to the server lobby.

Can you do a TraceRoute and PathPing to gamepad.swtor.com and paste the results here? You can also use www.pingplotter.com for the tests, whichever is more convenient.
- Anonymous
  8 years ago
  Approved
  @EA_Kipling
  Here are the results
  - proxos666
    Hero+
    8 years ago
    Can you confirm that if you tether this computer to your mobile phone and use the mobile phone network for internet (not a wireless connection to your home internet) or another ISP as a test that the server list still doesnt appear.