Unable to Validate or Change my Email Address

ok the web site will "always" say success on the email change, it then sends an email to confirm the change

have you checked the spam folder on gmail ?

Just to double-confirm.

My SWTOR email address is: [me]@yahoo.co.uk

My gmail email address is: [me]@gmail.com

My EA email address is: [me]@gmail.com

I am changing my SWTOR email address to: [me]@googlemail.com

(The string inside [me] is identical)

@JamesWinstanley 

CS said there are no issues with mail validation at present.

maybe try adding a dot in the [m.e]@gmail per https://support.google.com/mail/answer/7436150?hl=en

They seem to think that email has to have been used elsewhere

@JamesWinstanley 

CS can only suggest trying an email that isn't a gmail account ( in case there is some weird filter going on) as they are unable to see any issue from their side.

@proxos666I already have, with a [me2]@ymail.com. I've just tried with a [me3]@hotmail.com, with Firefox on my pc, and Chrome on my laptop. No new emails.

(Checking all emails accounts and all folders, inc. spam)

@JamesWinstanley 

CS are at a loss at present, maybe dont try for a full 24 hrs and see ?

@JamesWinstanley 

Yes i did mention you have been trying for a week , they say there is nothing on their end to be fixed.

edit - they can also still see tickets open, and likely will involve a callback

@JamesWinstanley 

worth a try i guess, only other thing i can think of is a relay mail server somewhere hiccuping , just odd with so many domains but idk

@proxos666As expected, no incoming mail in the mail logs.

As a techy myself (software developer for 10 years), I know we don't like to think our own systems are at fault. But in this case, I really don't know how much more evidence they need...

@JamesWinstanley 

Normally if an issue with the system there is more then one person , keeping an eye out for any other posts with similar issues

will revisit this tomorrow when more are at work to see if any others have thoughts on what is going on here

Galway are at work on Monday but Austin office is closed for a holiday, so studio side isnt available til Tuesday 

In essence, all I really want is to be able to play my character past level 20. I don't really care how the CS team achieve this, I just want to be able to play. I'm looking forward to today being the day that they finally allow me to play... Day Eight.

@JamesWinstanley 

What was the swtor username again ? 

edit nvm found it

Day Nine

As support have insisted multiple times that the issue is local to me, that there are zero issues their end, I thought I would test that theory. I've created a new free account, logged in, validated my email without issue, played the game, and successfully changed the email address associated with my account without issue.

I think it's time that support start to take my issue seriously. The issue is with my account on their system and not local to me.

I have the same problem. Although last week the message includes a "skip" button. Today, there is only "validate" and I can't play my character. I think there is an issue on their end. It can't be just the two of us, right?

@Slickbobi

All depends on what you have tried so far. There is a lot of stuff you can try yourself before getting to my state of desperation.

The obvious question is have you tried validating your email address using the in-game popup? Is it the case that you don't receive a validation email?

First try the easy stuff such as clearing browser cache, then trying this link (https://account.swtor.com/user/validate/initiate) on multiple browsers on multiple devices.

If that doesn't work, what happens when you try changing your email address associated with your SWTOR account? You should see a green confirmation to say "A confirmation email will be sent to the address you've entered shortly."

This is the message I DO NOT receive when trying to update my email address.

@JamesWinstanley Thanks for the quick reply. True, I didn't clear my cache... But everything else you mention, I have tried. And I have used the in-game popup and have not received any emails. I tried to do it directly using the link in the pop-up, which takes you to the profile section where you have to change your preferred email. Didn't work. I tried it on Chrome and MS Edge, same thing. 

Regarding the picture, I can't exactly remember, but I am pretty sure I just get the message "Your account has been updated". Haven't received any emails. I will try by clearing my cache an then I will see. But honestly, I don't think clearing my cache will help in this matter. Maybe I am wrong...

Sorry, I should have written all I did before commenting on your post...

I have a free to play account... My issue is with that one... 🙂

@JamesWinstanley Is there any way to contact EA support directly? 

@proxos666 Hello, I see you have some info... Are you in contact with the EA support?