Unplayable latency and disconnection
Haven't played in a few years. Decided to give it a go again, so I installed the game the other day. All of my old characters are on Satele Shan server. I logged one of them into the game and immedia...
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Hi @proxos666
Thanks a bunch for the guidance, I really appreciate it!
I did as requested and ran ping plotter. Screen cap of the graph is attached. The game started at 9:36:30 on the graph. It gave me a connection error and I could not connect on the first try, but it worked on the second try. Initial latency in game was around 990ms and then it jumped all over the place; down to 40ms, up over 5000. All of this occurred before that packet loss spike just after 9:38p.Not really sure what that's all about. Then I tried to have a cutscene conversation with an NPC that I was next to and it would not let me select any of the dialogue options. Like the radial menu popped up with my choice options but when I clicked nothing happened and it just kind of stayed stuck there.
I left the game and just kept ping plotter running for the last 20 minutes or so and that packet loss spike has happened a few more times, but aside from that the latency to google is mostly all under 25ms.
that pingplot image is odd , have you tried a different internet connection say by tethering that laptop to your mobile (personnel hotspot) and use the gsm network not the wireless home internet ?
there are no hop numbers , there is a 0 count and no ping timings in the main part of the screen for avg min and current
here is an example of similar on what should be seen
Ok maybe it was just a fluke yesterday that the pingplotter graph had those missing elements. I have tried it again 3 times this morning and every time all of those average and current stats are present.
here's a graph below. I opened the game at 11:35. This time to my surprise the game was actually somewhat playable; this is the first time that's been the case. The in game latency was still jumping all over the place though, and did give me the red X at some point. I played for about 30 minutes or so and then the latency issue made it unplayable again
That graph is definitely showing a network issue are you playing wireless or wired and do you just have a modem or a router and a modem ?
can you connect that laptop by cable directly to the modem and test again (if not already connected like this)
also when was the last time you restarted the modem ?
Well now I think we are getting somewhere. I am playing over WIFI. The router and modem were restarted about 20 minutes before I took that previous graph.
I just bypassed the WIFI as you suggested and plugged directly to the modem. Resulting graphic is below. I ran the game starting at 7:29P. In game performance was immediately improved. I just played for about 10 minutes and never saw the in game latency go above 38ms. Everything very smooth. So I guess it looks like it's probably something with the wireless. I'm not sure how old the router is, I've had it for quite a while I think. I am certainly not very good with network troubleshooting, and a bit out of my depth here. So I don't really know how to approach trouble shooting the router, or maybe it's just time to buy a new one. The modem is not in a convenient spot for me to hard line into every time I want to game, so getting the WIFI sorted is far preferable.
Thanks again for the help!
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