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ooinzaghi's avatar
ooinzaghi
Newcomer
9 hours ago

Crash on Startup

i already updated my bios and nvidia 4090 driver to the lastest

LowLevelFatalError [File:E:\buildAgent\work\f9067f209586cd51\Bruno\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line: 499]

DecompressShaderWithOodleAndExtraLogging(): Could not decompress shader group with Oodle. Group Index: 575 Group IoStoreHash:dda65380a591462e6da5c809 Group NumShaders: 30 Shader Index: 8853 Shader In-group Index: 575 Shader Hash: 5FD57504C713E185DB38ECCD52BE17F5D7C1DC64. The CPU (13th Gen Intel(R) Core(TM) i7-13700KF) may be unstable; for details see http://www.radgametools.com/oodleintel.htm

SWZeroCompany!`anonymous namespace'::DecompressShadergroupWithOodleAndExtraLogging()
SWZeroCompany!FIoStoreShaderCodeArchive::CreateShader()
SWZeroCompany!FShaderLibraryInstance::GetOrCreateShader()
SWZeroCompany!FShaderMapResource_SharedCode::CreateRHIShaderOrCrash()
SWZeroCompany!FShaderMapResource::GetShader()
SWZeroCompany!DeferredLightGlobalPSOCollector()
SWZeroCompany!PrecacheComputePipelineStatesForGlobalShaders()
SWZeroCompany!FEngineLoop::PreInitPostStartupScreen()
SWZeroCompany!FEngineLoop::PreInit()
SWZeroCompany!GuardedMain()
SWZeroCompany!GuardedMainWrapper()
SWZeroCompany!LaunchWindowsStartup()
SWZeroCompany!WinMain()
SWZeroCompany!__scrt_common_main_seh()
kernel32 ntdll

bug

2 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hey, there

    This is something that the team is actually aware of. We have a post on this here: [INFO] Crashing using certain NVIDIA GPUs or Intel Processors

    In the meantime, here are the steps that typically would help resolve this type of error. You did mention the BIOS, I see.

    • Apply BIOS Updates: Update your motherboard's BIOS to the latest version. Motherboard manufacturers have released critical microcode updates specifically to fix voltage stability issues on 13th and 14th-generation Intel CPUs.
    • Enable Intel Default Settings: When updating your BIOS, ensure your CPU power profile is set to "Intel Default Settings" (or "Intel Baseline") rather than the motherboard's default unlocked settings.
    • Temporary XTU Downclock: If you want a quick test before updating your BIOS, download the Intel Extreme Tuning Utility (XTU) and lower your Performance Core (P-Core) Ratio by 1x or 2x (for example, from 54x down to 53x or 52x). This slightly reduces the peak boost clock and stops the transient power spikes that trigger the decompression crash.
    • Verify Game Files: After updating your BIOS or adjusting your core clock, make sure to verify the integrity of your game files on Steam or the EA app to remove any corrupted shader files from previous crashes.

    If these do not help, we would need you to attach a DxDiag

    Thanks

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    6 hours ago

    You could try starting the game with the following parameter:

    -oodle_disable_avx2

    Are you running the game on EA App or Steam?

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