Forum Discussion

GwavaDawg's avatar
GwavaDawg
Seasoned Newcomer
1 day ago
Solved

deluxe edition items not showing up

i have contacted steam and they said i have to go through EA so after talking with someone they said i have to contact steam. i have all proof i bought the deluxe edition including bank statements, invoives and it even show up in my steam account but the content is not there in game EG arc trooper outfits 











CM edit, edited title to accurately represent the issue.

  • Hey GwavaDawg​

    Your Cosmetic Pack bonus content should be available when you customize Hawks after launching the game for the first time.

    If you can't find it at the start, please finish the initial battle tutorial to unlock the Den. Once you unlock it, go to the Customization Facility, select the Outfits tab to find bonus uniforms, helmets, and armor sets.

    If that doesn't work either, please follow this guide to find missing bonus content, gather all the information in the section How do I get help if I still can’t find my content? and reach out to the Customer Support team to take a closer look at your account and game license.

    Thank you for your patience with this.

4 Replies

  • GwavaDawg's avatar
    GwavaDawg
    Seasoned Newcomer
    1 day ago

    i have verified files, restarted the client and my pc and still nothing but EA cant see anything as i got it on steam so i contact steam and they say EA made the game so they have to fix it 

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey GwavaDawg​

    Your Cosmetic Pack bonus content should be available when you customize Hawks after launching the game for the first time.

    If you can't find it at the start, please finish the initial battle tutorial to unlock the Den. Once you unlock it, go to the Customization Facility, select the Outfits tab to find bonus uniforms, helmets, and armor sets.

    If that doesn't work either, please follow this guide to find missing bonus content, gather all the information in the section How do I get help if I still can’t find my content? and reach out to the Customer Support team to take a closer look at your account and game license.

    Thank you for your patience with this.

  • ObWobKenob's avatar
    ObWobKenob
    Rising Newcomer
    1 day ago

    I have the same problem, preordered digital deluxe. Went into Character Databank first before starting a new game, wasnt there.

    Started a new game, finished tutorial, went to customization facility, still not there.

    Pre-Purchased back on the 8th of June via Steam, nothing through EA. 

    DLC shows as installed on Steam.

  • Hello, how did you solve this please ?