my account after years of inactivity to completely wiped

It is as the title suggests i have played SWGOH all the way back in 2015 life happened forgot about the game felt nostalgic wanted to returned signed in with the very same google play account i used all those years ago and everything was gone except for my friends list, i have proof of purchase dates tied to when i got certain achievements in the game and i've struggle with ea help mobile support for almost 10 days with nothing done about it