There several topics on that, grinding new character is frustrating and really not fun. Above that, if u dont pay, you wont have rewards, and the day After it will getting worse cause all players that get better rewards will still be better, so you'll continue to fall.... So i struggle day after day to do everything to grind and barely have a lvl11 Luke at the end if event... Woohooo....
So once it's over : surprise the daily quest: get 3 success in era défi.... Loooooool, first stage my Luke was totally ripped appart. The leveling of your quest is way above the possible.....
Can in change character ? No
Can i improved character with stuff ? No
So i'll have 5k ressources + 11k ressources i cannot gather cause i didn't use my crédits cards.....
I believe you want your player base to flee the game ?
Can i suggest to: review the way to improved new character, previously it was fin, why changing ?
Can i also suggest to test your game as f2p players regarding new character to avoir punishing them on several aspects of the game & at least providing compensation for those like me who are unable after tryharding ur event to reach what u Ask in qu'est and get punished ?
Thanks