Just bought the birthday bundle to get both the original Sims and Sims 2. I started playing the original Sims and only got maybe an hour in before the game crashed. Booted it up again and had the same issue. My computer is on Windows 11. The first time it crashed while I was creating a family. The second time was while I was in buy mode.
vitreallis Do you restart your computer after each crash? If not, does that help?
If not, please open Documents > EA Games and move or rename the Sims Club folder, then try again to play. This will remove your existing saves, but not delete them. It's a useful test, and you can restore that content later.
I did restart my computer after the first crash. Didn't seem to help. I removed the Sims Club folder from Documents > EA Games and moved it to just my desktop instead, but that didn't help either.
vitreallis Try playing with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect your ethernet cable before pressing Play.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Went completely offline and still crashed. Took less than 30 mins.
dxdiag attached
vitreallis The one Sims 1 error in your dxdiag is pretty generic, unfortunately, just a warning about a potential memory leak. I don't know that that was even the reason for the crash. So there isn't much to go on here. It's worth trying a clean boot though:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If this doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 1 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
My sims 1 keeps crashing. Can’t play for longer that 15 minutes before it crashes. Have to save my game every 5 seconds! Not cool
ke8p3gnw3avr Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
NOOOO I WAS WRONNNNNNNGGGGG
If anyone can take a look and see why its crashing on startup, would be much appreciated!
Jamiecollins03 Your dxdiag doesn't list any Sims crashes, but I do see a crash of an unspecified driver. Try disconnecting all peripherals, including a mouse if you're using one. Restart your computer afterwards and before trying to play.
If that doesn't help, as an experiment, try forcing the game to use your laptop's integrated graphics chip. Right-click the desktop, select the Nvidia Control Panel, choose Manage 3D Settings > Program settings, find sims.exe on the list, and set it to use integrated graphics.
It's also possible that you're seeing the same error as most players here:
The Sims 1 Crashes on Launch | EA Forums - 11850467
So if the above doesn't help, please post in that thread.
