Sims 1 won't launch, refund was a nightmare: Bought sims 2 TWICE

I just want to share my experience with this Sims 1 fiasco. 

After all the updates, and finally having to just ask for a refund, I was given a run for my money during the refund process. While the messages attached don't show everything for privacy reasons, there are some key points.

A) I bought the sims 2 and sims 1 collections on launch day. I later came to find out I bought the birthday bundle that included sims 2 and sims 1, as well as sims 2 legacy collection : this means EAs software basically allowed me to pay 2 times for the same game 

B) Simran, the ea help adviser assigned to my case, told me the base games were the same, but then told me that sims 2 in the birthday collection has different features, and therefore I didn't pay for it twice. 

C) I told him I may want to test and see if I was currently running the legacy version of sims 2 or the version that came with the bundle, because if I was running the version with the bundle, then I wouldn't want to refund the bundle because it would take away the sims 2 

D) he informed me that I wouldn't lose anything because the base game is the same, so not to worry about losing sims 2. To which I replied "so I bought the same game twice, like I said 4 messages ago and you said "no"?" 

E) I asked if I could get a partial refund or a credit/coupon for a future game if I had to keep the bundle in order to continue playing sims 2> basically, my understanding was EA doesnt have the technology yet to itemize bundle items, so partial refunds are not possible. 

F) apparently in my annoyance I became a little blunt because his response was "you want the refund or not"

The rest is attached, but in case of TLDR; he basically got tired of me asking questions and was rude to me to get me off the chat because I was dissatisfied with my experience with the sims 1 launch and ea help. 

IF YOU BOUGHT THE SIMS 1 AND THE SIMS 2 PLEASE DOUBLE CHECK AND MAKE SURE YOU DIDNT ACCIDENTALLY BUY THE BIRTHDAY BUNDLE AS WELL AS THE LEGACY VERSIONS OF ONE OF THE GAMES. 

I did end up getting my money refunded but this was a terrible experience overall. I have 14500 hours on the sims 4 alone, and have played the sims since it's release in 2000, as well as simcity, my sims and all sims mobile and freeplay games. I am 32 this year and own every pack minus Batuu and a few kits. This means overall I have invested probably tens of thousands of dollars in the sims, because there was a time when they were on disk and if you lost the code, you were toast if you bought a new computer. So I had to purchase multiple copies of a few of the sims 2 games when our family computer took a turn. Long story long, I will be reconsidering giving my money to EA in the future if it will be this way if I ever need a refund. @EA