Forum Discussion
puzzlezaddict
11 months agoHero+
sammyvc9617 Please go here:
C:\Users\your username\Saved Games\Electronic Arts
and delete the "The Sims 25" folder. Then try again to play. If you see the same issue, let me know what's inside the Sims 25 folder, not just the subfolders but what's inside them. I don't need every file, but a summary would be helpful.
You don't need to run the game on the iGPU or use compatibility mode. The former is for the game not starting at all, and the latter doesn't appear to be necessary in general.
sammyvc9617
10 months agoSeasoned Newcomer
Hi! I deleted the folder following your instructions, but when I enter the game, the same problem persists. I’m attaching a photo of the documents contained within the folder.