Fresh install; game does not produce documents folder; game unplayable

"thesimmer14;c-17231044" wrote:
How do you remove the registry entries?

Hi there, sorry for bumping this but I see you haven't gotten an answer.

You'll want to click 'Start' on your taskbar and search for 'run' and when open, type in regedit, confirm the administrative permissions, and your registry (editor) will open. The pathway you may find the files are in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\EA GAMES

If you're running TS2 Ultimate Collection, I think the pathway will be similar to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Origin or \Origin Games

A reason for the game not producing a new documents folder is likely because of there being duplicates, or if you're on The Sims 2 Ultimate Collection has the trademark in the title. I would personally recommend deleting all instances of The Sims 2 (with the game uninstalled), or possibly perform a repair in Origin and try to start the game again and see if it persists.

I can't really explain it, but if the TM symbol is the case, you can check out one of the replies from this thread

"JULES1111;c-14450826" wrote:

Go to "Run" or press Windows + R then type "regedit" and open HKEY_LOCAL_MACHINE and then select SOFTWARE

For 32-Bit: Find "EA GAMES" folder and open "the sims 2" double-click on the Display Name then you will see the pop-up. Delete "™" from Value Data text field and the problem will solved.

For 64-Bit: Open "Wow6432Node" then Find "EA GAMES" folder and open "the sims 2" double-click the Display Name then you will see the pop-up. Delete "™" from Value Data text field and the problem will solved. The Sims 2 "tm" Ultimate Collection Is listed on the right hand side next to display name, after opening the Sims 2.

I hope I could help. :)