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51529c227e7875dd's avatar
51529c227e7875dd
New Spectator
12 years ago

Black Terrain Glitch... Help?

I've had this glitch for a few weeks now. In certain areas of the world, the ground is just black. It first occurred in my game at Barnacle Bay in my household. I ignored it at first, but it never went away. I moved my family from Barnacle Bay to Appaloosa Plains thinking it was just the neighborhood. It wasn't. *In map view, it only occurs for a few seconds but NEVER goes away when on close up on my home, etc.

Here are some pictures so you know what I'm talking about:

Map View
http://i1288.photobucket.com/albums/b490/GleeOwnsMyHeart/Screenshot-3_zps5e77c81a.jpg

Close Up
http://i1288.photobucket.com/albums/b490/GleeOwnsMyHeart/Screenshot-2_zps650a07a3.jpg

http://i1288.photobucket.com/albums/b490/GleeOwnsMyHeart/Screenshot_zps1b328712.jpg


I've taken out my mods, cleared my cache, taken out my 'options' and restarted the game, and uninstalled Island Paradise (as it is the most recent and therefore glitchy EP). Nothing has worked. I can't find anything online. I am very hesitant to uninstall all of my content because I have a lot of it and it would take all day.

Any idea how to fix this? Do I need to uninstall and reinstall everything?
Thanks for any help, I appreciate it greatly.

7 Replies

  • MiyuEmi's avatar
    MiyuEmi
    Seasoned Ace
    12 years ago
    You should post your DX Diag to rule out hardward issues. https://help.ea.com/article/how-to-gather-dxdiag-information
  • 51529c227e7875dd's avatar
    51529c227e7875dd
    New Spectator
    12 years ago
    MiyuEmi wrote:
    You should post your DX Diag to rule out hardward issues. https://help.ea.com/article/how-to-gather-dxdiag-information


    I've followed the instructions. I'm not sure if you want me to post all of the information. For right now I'll copy and paste the stuff it said to take note of:

    System
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)
    Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs), ~2.1GHz
    Memory: 4096MB RAM
    Available OS Memory: 4044MB RAM

    Display
    Card name: Intel(R) HD Graphics Family
    Driver Date/Size: 4/4/2011 23:09:00, 7473664 bytes
  • 51529c227e7875dd's avatar
    51529c227e7875dd
    New Spectator
    12 years ago
    As I was hoping for some quicker advice I decided to uninstall and reinstall everything. I will let let you know if it fixes it.
  • 51529c227e7875dd's avatar
    51529c227e7875dd
    New Spectator
    12 years ago
    I did uninstall and reinstall all of my games and the glitch is still there. I am assuming it's my graphics card, which really sucks. I will continue to check back incase anyone else has a solution. :?
  • DarkAmaranth196's avatar
    DarkAmaranth196
    12 years ago
    It is your graphics card. You have integrated graphics that are not designed to run the game. See the links below for some ideas to help.

    http://simswiki.info/wiki.php?title=Game_Help:Your_Computer_is_Like_a_Car

    http://www.modthesims.info/wiki.php?title=Game_Help:Onboard_Graphics
  • 51529c227e7875dd's avatar
    51529c227e7875dd
    New Spectator
    12 years ago
    DarkAmaranth1966 wrote:
    It is your graphics card. You have integrated graphics that are not designed to run the game. See the links below for some ideas to help.

    http://simswiki.info/wiki.php?title=Game_Help:Your_Computer_is_Like_a_Car

    http://www.modthesims.info/wiki.php?title=Game_Help:Onboard_Graphics


    Thank you for the links, they were very informative.

    *Sigh* I can't believe it. I turned down two of my settings in game (reflections and lighting) and when I restarted the glitch was gone. How did I manage to do all of that work and forget to adjust my settings... I don't know. But I wouldn't have ever done it had I not read that article. Thank you :)
  • Lexi290's avatar
    Lexi290
    5 years ago
    I know this was years ago but just in case someone else had this I wanted to post the solution! I’ve had this all night and just fixed it by deleting my “DownloadCache” folder. When you delete it and clear your trash it completely fixes the problem!

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