Forum Discussion

AlexaKry's avatar
AlexaKry
New Spectator
6 years ago

Can´t lock in into the store?

I tried to lock into the store into my acount, but I´m always redirected to the starting page of the store (https://www.thesims3.com/home.html)
Does everybody have such problems or is it just me?
  • PalmArrow's avatar
    PalmArrow
    Seasoned Hotshot
    @AlexaKry , I had the same problem a few days ago and found the solution on the store Technical Discussion subforum. What you have to do is clear your Internet Explorer cache, even if you don't use IE to access the store - even if you don't use it at all. It really does work - I don't use IE at all and had forgotten how to even find it on my computer, but it instantly helped. Here is the thread:

    https://forums.thesims.com/en_US/discussion/960038/cant-log-into-sims-3-store-june-2019#latest
  • AlexaKry's avatar
    AlexaKry
    New Spectator
    @PalmArrow : Many, many thanks for the link and the tip!!!!
    Cleared the caches of IE (I never, ever use it!) and I could lock in again!
    Thank you!