I'm probably not the one to help you with a technical problem but you did say “any thoughts or ideas” so I'll say it sounds like a problem I had with a store item I bought, the MultiTab 6000. My sim would put his headset on and touch the tablet screen as if he was starting a tab-cast but then nothing would happen. The cause turned out to be an incorrect “fix” I did for a separate issue. I found a bad guide that told me to delete the contents of the DCBackup folder but neglected to mention that Ccmerged.package should not be deleted. Tricks to restore the file failed to generate the correct file, I eventually had to download a fixed Ccmerged file. Maybe this file has gone missing or is corrupt. The file should be in Documents\Electronic Arts\The Sims 3\DCBackup
