LBonne24
3 years agoSeasoned Ace
Does anyone know anything about all the missing Sims 3 and Sims 3 store content?
I reached out to EA help this past weekend because I had decided to play Sims 3, and realized some of my purchased content hadn't installed. And I got a bunch of pop-ups saying I didn't own my content. So I was going to do what I had seen recommended online, and get rid of what was in the folder, and re-download it all from the store. Only to find out that some of my worlds weren't downloadable, nor clickable from purchase history. So when I went to the world drop-down page in Sims 3 Store it showed that I didn't even own the world's despite having paid for them years ago.
I reached out to EA help, and spoke to 3 different agents through the process. By the end, we realized that:
1. On their end I owned everything in my purchase history.
2. The EA app didn't have the right version of certain packs owned, and for some said I didn't own it at all. Despite them knowing I owned it. And me having the proof.
3. And that I'm apparently a part of this massive amount of players who are missing Sims 3 content and packs. Both from Sims 3 store, and Origin.
They told me to just follow EA help on twitter bc they don't have a timeline for the fix. And it's affecting a large amount of players. Except I hadn't heard anything about this from them being posted anywhere. And when I checked Twitter I didn't see anything.
A few months ago I saw something from simmers on tiktok but I thought they meant their expansion packs had issues, and that they were missing Sims 2. I still had my expansions and Sims 2. In fact it went back to saying Ultimate Collection. For awhile it was saying Double Double. So I thought I was fine. But after those 3 hours, with no resolution, I realized I wasn't fine.
Have any other simmers with the same, or similar issues, heard anything?
I reached out to EA help, and spoke to 3 different agents through the process. By the end, we realized that:
1. On their end I owned everything in my purchase history.
2. The EA app didn't have the right version of certain packs owned, and for some said I didn't own it at all. Despite them knowing I owned it. And me having the proof.
3. And that I'm apparently a part of this massive amount of players who are missing Sims 3 content and packs. Both from Sims 3 store, and Origin.
They told me to just follow EA help on twitter bc they don't have a timeline for the fix. And it's affecting a large amount of players. Except I hadn't heard anything about this from them being posted anywhere. And when I checked Twitter I didn't see anything.
A few months ago I saw something from simmers on tiktok but I thought they meant their expansion packs had issues, and that they were missing Sims 2. I still had my expansions and Sims 2. In fact it went back to saying Ultimate Collection. For awhile it was saying Double Double. So I thought I was fine. But after those 3 hours, with no resolution, I realized I wasn't fine.
Have any other simmers with the same, or similar issues, heard anything?