@ZeeGee The problem appeared again last night. All store items shows boxes in the download tab of the launcher and only venue buildings show up in the installed tab. I had to do my trick to make them appear (or get the launcher to recognize them). I exit the launcher, close Origin (not only X the window but also close the program running in the background) and re launch. It took 3 tries for it to work. This means that purchasing the base game did not fix the problem unfortunately.
@puzzlezaddict , I just noticed your reply now. That is very interesting. I searched and found the thread you mentioned on Answer HQ. The problem is the same although I use Origin and not Steam. Dont know how this person came up out of the blue with this solution as the person did not strike me as really computer savvy. I searched for igs.bin and platform.bin to know what they are. From what I found, one is the store sign in info and the other info on your O/S. I am guessing these would be re generated on launch if you delete them ? I dont really understand how this would fix the issue but will try if it’s harmless. The info in these file should be stagnant no ? They either work or dont work. Not only work some of the time ?