Forum Discussion
9 years ago
I work in retail. Just cause it's in their policy doesn't mean it IS policy. Well it is, and companies have to put something down because otherwise people would just go crazy and it would be chaotic. BUT, if you are a calm individual when speaking to a Cust. Serv. Rep and you don't "lose your cool", people are willing to help. If you come in swinging and just acting completely unreasonable and yelling, they aren't going to be willing/as willing to help you. They'll most likely zone out and shut out everything you are trying to convey.
No one likes to be yelled out, and the reps have nothing to do with policy, they're only trying to abide by it as much as they can. Exceptions can be made, but how you act determines if you are an exception to a policy a company has.
No one likes to be yelled out, and the reps have nothing to do with policy, they're only trying to abide by it as much as they can. Exceptions can be made, but how you act determines if you are an exception to a policy a company has.
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