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molly_olli_ohh's avatar
molly_olli_ohh
New Rookie
15 years ago

I need a number for customer service...please.

I don't know if this is the section for this topic. But, my debit card did not go through to buy simpoints. I just got off the phone with my bank, the transaction went through 3 times and I need to cancel two of them.
Is there a way to talk to someone, please?

13 Replies

  • The July 15 update to Sims 4 was not completed I got all the contents no load up screen or create a Sims story mode I uninstalled and reinstalled it several times anybody have any suggestions..eat help desk says maybe it will update itself...smh...
  • "Biggman53_1966;c-17167712" wrote:
    The July 15 update to Sims 4 was not completed I got all the contents no load up screen or create a Sims story mode I uninstalled and reinstalled it several times anybody have any suggestions..eat help desk says maybe it will update itself...smh...


    @Biggman53_1966, You might to follow the link that I gave you and post over there as this is a very old thread The Sims 3 game and not Sims 4. The best place to post this is over at the AHQ site as that is where the EA team wants any and all Sims 4 bugs and issues posted at... :)

    This link will take you to a section of this site that you might be able to find an existing thread that you might be able to post your problem in and hopefully get some help.
    https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en
  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    7 years ago
    Going to go ahead and close this one off folks as it's been inactive for a long time. If you have any questions about necroposting you can read this thread here : Necroposting

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