I long since got a brand new computer, but the downloaded expansion packs gotten with the codes are no longer active on my account, and using the codes again says "You've already redeemed these" I don't know what to do! I refuse to re-buy them, because I already own them. But I can't figure out how to get them back.

HelloIt may be best to be in touch with EA Help. They will be able to help youhttps://help.ea.com/

You may need to do live chat with a EA Helper . They will help you.

You're missing packs for The Sims 3? You've posted this in the Sims 4 Tech section by mistake. No need to purchase packs again... I promise EA/Origin can help. It can be done within 30 minutes or less depending on wait time. More time if they are busy. Normally, if you really did have these packs registered at some point... They can look up this information and fix it for you. Make sure you are logging into the account the packs/codes were originally registered to. DLC/Packs will be listed under the Base Game via Origin client. They made this change a while ago in case you weren't aware. Download/Install Origin if you haven't already Open Origin Client Log in with the correct account and go Online My Game Library Right-click The Sims 3 cover > Show Game Details Extra Content (All registered packs should display here for download.)The most help you will get here on the official forums is from other players. Account issues like you're having is on EAs end... We as players can't do anything. It's not unheard of to have packs not show up and if you follow the link rose linked, you can contact either by chat or phone to get help. Plenty of other people have had the same sort of issue and this is sorted by EA/Origin help. https://help.ea.com/ Contact Us at the top Select The Sims 3 Missing Content under Select topic* Had content and lost it under Select issue* Select contact option Choose between Chat & Get a callSee, they do offer help for this sort of thing. Missing Content is a category. :) When you post in the Tech section, expect to have players trying to help like it or not. lol

I have to agree with @SimplyJen. EA takes a lot of criticism for many different things, but by reputation their customer service with account issues like this is actually very good. But it does have to be done by way of a realtime conversation, whether that be online chat or telephone callback. And I also agree that the OP shouldn't have to repurchase anything if they are intending to stay with an Origin controlled install.

No, no, no it's not that I'm judging EA help service or anything, I just honestly felt it was too much trouble for packs I realized I didn't really like for the most part. But you guys convinced me :) Thanks :3 But also I'm just really shy talking to strangers in live chats (I'm fine with chats like these, because I don't feel on edge, and can think clearer) also there's the question if the service is free or not.

I used codes for physical copies of expansions of the Sims 3 (pets, ambitions) but I have an issue..

12 Replies

Otterbro
8 years ago
"SimplyJen;c-16393429" wrote:
Can't say I know of the Pets glitch... Currently playing with 6 of them in my legacy household (7 if you count critters). However, integrated cards will not render pets properly. For this pack, it is recommended to have a dedicated card.

According to the "Nightmare Fuel" page for The Sims on TvTropes, fast-forwarding too much could possibly do the "stretchy" glitch for the pets where they get all long and distorted. It never said how rare/common this is, or if it only does so with various graphical cards etc...
SimplyJen
Seasoned Ace
8 years ago
"Dartpaw86;c-16394662" wrote:
"SimplyJen;c-16393429" wrote:
Can't say I know of the Pets glitch... Currently playing with 6 of them in my legacy household (7 if you count critters). However, integrated cards will not render pets properly. For this pack, it is recommended to have a dedicated card.

According to the "Nightmare Fuel" page for The Sims on TvTropes, fast-forwarding too much could possibly do the "stretchy" glitch for the pets where they get all long and distorted. It never said how rare/common this is, or if it only does so with various graphical cards etc...
Ohh now I know what you're talking about. I used to have it happen in my game but I haven't seen it in a long while. Maybe someone else can confirm if this is still an issue or not.

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I used codes for physical copies of expansions of the Sims 3 (pets, ambitions) but I have an issue..

12 Replies

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