This is about IP lagging and feeling falsely advertised too, I've been trying to find out what we can do legally and we are really stuck.
Read the Wikipedia law about false advertising.
Loopholes, something again left of the cover...
The word support is interpreted by them differently then mine. I think they should have to put a list in the box with all the meanings of the words they use because of stuff like this.
The best thing all of us can do is tell the people we can even if it feels like just a bunch of writing to people that will never help:
BBB and Attorney General are the ones I found in my research over the past year trying to get fixes all over this forum are where we go.
BBB for Company, Attorney General for products that is our consumer agencies here to reach... I tried to see if there was something the labor board could do since it feels like I have been having to go through this collection and "test it". Anyways... The lady through there told me Attorney General, and the BBB has always been an option for us.
THEN ALSO... DON'T STOP TRYING PLEASE TO GET REAL SUPPORT... this is crazy.
Get a big list of bugs that we face too the studio and ask for support until we no longer matter, I guess that's when all Sims 4 bugs start to fill up the new forum... but that is a guess.
Copy/paste from that WIKI page, under the part about
Manipulation of measurement units and standards:
Guarantee without a remedy specified:
If a company does not say what they will do if the product fails to meet expectations, then they are free to do very little.
This is due to a legal technicality that states that a contract cannot be enforced unless it provides a basis not only for determining a breach but also for giving a remedy in the event of a breach.
Our options are post to this forum and pressure them to repeat our errors until we get a fix that is updated and fix permanently. I need more then one IP town and if I have to go through this every time I make one? It is just not even an option.
That was the say from the top lady in the EA's customer complaint department, not more then a few business days ago.
"Come here post the our bugs in the forum for Maxis, they supposedly monitor it... Try to duplicate them" if they can, we get a fix.
The worst plan I've ever seen from a customer stand point on any product I've ever used. I will not fall for this again.
