Forum Discussion
5 years ago
Chatted with an EA technical guide, (I think I tried something like this before, but I probably got the steps wrong) in case anyone else has this issue here were his instructions:
If Origin is running, close it by clicking Origin in the menu bar then Exit. Double-check that Origin is fully closed. If it isn’t, you won’t be able to complete all the steps. To double-check, open Task Manager and go to Processes. Make sure that Origin.exe and OriginWebHelperService.exe aren’t there. If they are, end the tasks to close them.
Hold the Windows key + R. In the command box that opens, type %ProgramData%/Origin then click OK. Delete all the files and folders inside it except for LocalContent. Do not delete this folder.
Hold the Windows key + R again. In the command box that opens, type %AppData% then click OK. In the Roaming folder that opens, delete the Origin folder.
Click on AppData in the address bar. Open the Local folder. Delete the Origin folder in there.
Restart your PC.
*This has helped with my issue, though when I saved & quit my game the original error happened once again. So I went back through the steps again, hopefully it's fixed again. At the moment Origin will not show my game library and is saying its servers are down,
If Origin is running, close it by clicking Origin in the menu bar then Exit. Double-check that Origin is fully closed. If it isn’t, you won’t be able to complete all the steps. To double-check, open Task Manager and go to Processes. Make sure that Origin.exe and OriginWebHelperService.exe aren’t there. If they are, end the tasks to close them.
Hold the Windows key + R. In the command box that opens, type %ProgramData%/Origin then click OK. Delete all the files and folders inside it except for LocalContent. Do not delete this folder.
Hold the Windows key + R again. In the command box that opens, type %AppData% then click OK. In the Roaming folder that opens, delete the Origin folder.
Click on AppData in the address bar. Open the Local folder. Delete the Origin folder in there.
Restart your PC.
*This has helped with my issue, though when I saved & quit my game the original error happened once again. So I went back through the steps again, hopefully it's fixed again. At the moment Origin will not show my game library and is saying its servers are down,
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