It says on my game launcher that I have one message and got a gift - THANKYOU THANKYOU THANKYOU THANKYOU to whoever sent it to me xx <3 - but on the webpage it says I have no messages and no gifts. I ...
This used to happen to me. There are two things you can do, check the purchase history, or you should get a notification in you email with a link. Hope this helps. :D