For me the problem started yesterday. I was already logged in, my user name was visible. But every time I clicked the "download" button (yes I owned it) a window would pop up wanting me to log in. I would, using copy and paste as I normally do, so there was no error with typing the wrong key. But each time, the little window would just pop open again, asking me to log in. I even tried a different browser and no luck. Even checked my email to ensure no suspicious activity. Can anybody else download or is it just me?

Try going to your purchase history and downloading from there.

hi Bklienhart, thank you for responding! yep, downloading from purchase history is what I've been doing, with no luck. Gave up and haven't played. Had a half hour before I needed to leave for an appointment, so thought I'd try again. Still didn't work. Was told "you don't own Riverview". lol After that, I googled "EA sims3 bug report" cos figured it was time to contact customer support. And also reminded my computer that it could be sold for scrap. :* it decided to download and install Riverview, yay! :D

Backups doesn't always work. I had backups of everything downloaded years ago. Now none of them show as valid downloads and the launcher won't install them.

@bklienhart I know the store files downloaded in Origin will not work with the launcher with a full disk install to 1.67. It wouldn't surprise me if there is the same issue with the EA App.

I'm not sure but I remember once when this happened to me, I had to clear Internet explorer's caches. Then the launcher would work properly. Could this help?

Can you download from the Store? | EA Forums

11 Replies

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brionl
2 years ago
Try going to your purchase history and downloading from there.
5a6391fd1f7b5ad
2 years ago
hi Bklienhart, thank you for responding! yep, downloading from purchase history is what I've been doing, with no luck. Gave up and haven't played.

Had a half hour before I needed to leave for an appointment, so thought I'd try again. Still didn't work. Was told "you don't own Riverview". lol After that, I googled "EA sims3 bug report" cos figured it was time to contact customer support. And also reminded my computer that it could be sold for scrap.

:* it decided to download and install Riverview, yay! :D
mrcsdasilva
New Traveler
2 years ago
@stickykisses I've been having a similar problem lately. Things won't download and there's a message saying that I can't install the content. I just ignore and try again, again and again until it works. Sometimes, a little cool-off helps as well.

To be frank, try to make a backup of your favorite store items. I have two or three backups around, but I often download things again, specially because I prefer to cherry-pick the items I'll use.
brionl
2 years ago
Backups doesn't always work. I had backups of everything downloaded years ago. Now none of them show as valid downloads and the launcher won't install them.
texansky
Seasoned Ace
2 years ago
@bklienhart
I know the store files downloaded in Origin will not work with the launcher with a full disk install to 1.67. It wouldn't surprise me if there is the same issue with the EA App.
Jaletu
New Ace
2 years ago
I'm not sure but I remember once when this happened to me, I had to clear Internet explorer's caches. Then the launcher would work properly. Could this help?
mrcsdasilva
New Traveler
2 years ago
"bklienhart;c-18267996" wrote:
Backups doesn't always work. I had backups of everything downloaded years ago. Now none of them show as valid downloads and the launcher won't install them.

That sucks, I didn't know that. Mine have always worked. :-(
Right now, the store has a bunch of images not showing here.
thesims1depot
Seasoned Ace
2 years ago
All of this talk is scaring me. I had to uninstall everything to go back down to the 1.67 version and have yet to redownload all of my stuff from the store or finish using up my simpoints...be back soon to see what's up (if I can get my store stuff downloaded and installed). :/

ETA: I was able to download everything, but I had to switch from Chrome to Edge.
texansky
Seasoned Ace
2 years ago
@ts1depot
Glad you were able to get copies of all your store items installed.
thesims1depot
Seasoned Ace
2 years ago
@texansky Thanks. I think anyone having trouble might want to try and switch browsers.

Another thing: some time ago, I had an issue viewing parts of this site (where I kept getting the error page).It turned out that I needed to restart my router. I don't mean pressing the reset button. I mean turning it off, unplugging it and letting it sit there for awhile (in my case, overnight) before plugging it back in. I don't remember what issue it fixed, but I remember being able to view the site afterwards.