I brought "Worlds Bundle" but Download button isn't work.
I brought "The Sims 3 Worlds Bundle" but Download button isn't work. I redeemed my cord game (Only Moste Vista, the other not yet.) I tried to Download file game from Perchase History but it's doesn't work. I tried to open website on Firefox, Microsoft Edge and Chrome, but nothing work......
Unable to download item the sims 3 store despite having paid for it previously
I recently got a new computer, and I went to redownload the things I had previously bought from the sims 3 store and I noticed that it said I didn't own the head start play pen despite it showing up in my purchase history.
400 - Bad Request
Has anyone run into this Launcher connection issue today? I saw a thread from about a month ago with folks experiencing the same issue. Seems like it has something to do with an EA/TheSims3 server error ... ? I also noticed that Edge (which I don't use) went through an update at some point. Not sure if that's related to the "400" issue, though. I've run though as many troubleshooting steps as possible like clearing cache, adjusting network settings, etc. (minus un/re-installing all my games), still no luck. I can still login to the Sims 3 website, but when I try downloading content, I get the message on the Launcher that "there was an error while downloading". And then there's the Log file info: 2026/01/21|15:22:30|assetId: 7476480|Exchange Download Failure. Download manifest server error.||||Build Version: 1.69.47.024017|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com| I can play the game no problem, but I was just getting started on cleaning up content I've had stored on the Exchange for more than a decade, and it's looking like it has to be uploaded through the launcher for me to even get the packs in an accessible format to clean them. I hope it's resolvable, and I really hope it won't take weeks/months like what others have experienced 😓
Make EA App Integrate With Sims 3 Store
I ended up purchasing Dragon Valley Gold Edition on the EA app, 4 months ago or so. When I logged into my sims 3 account online it doesn't show that I have purchased this game/addon. But it says I purchased it on EA App. Please make the Sims 3 Store and EA App sync together so that if we purchase games on the EA App Store that they will automatically register on the Sims 3 store website. I am upset that I wasted money on the Gold Edition pack. The live agent online and they said they can’t help me because I used the code product code already, which I haven't. It is being used in the EA App when it should automatically sync with Sims 3 Store. I feel like EA should have told users that before purchasing the games it in the EA App because its useless, free money grab and we can't play the games we purchased.Unable to spend Sim Points on the Sims 3 Store
So I recently purchased some sim points from the EA store. They appeared on my sims 3 store account and I tried to spend them on the worlds only available on the sims 3 store world. So the worlds I purchased were Aurora Skies (Gold), Sunlit Tides (Gold), Midnight Hollow (Gold), Lucky Palms (Gold) and Lunar Lakes. The first time I tried to purchase them, it came up with a system error and asked me to try again later. I tried again later and the purchase was successful. However when I went to download the worlds, I saw I had two copies of each. I had only got enough sim points to purchase them once leaving just over 7000 sim points to spend on build buy items or cosmetics. I should not have two copies of each world, I didn't have enough sim points to buy them each twice. Now when I try to buy anything on the Sims 3 Store, it comes up with a message saying "System Error!/A system error has occurred. Please try again at a later time." I also cannot see how many sim points I have leftover to spend. It just says "Buy Sim Points". I don't want to buy any more because I know I should have over 7000 left to spend. Also nearly a month later, I'm still getting this error message and am unable to buy anything. I've tried using Chrome and Microsoft Edge to log in and make purchases with no success. I think perhaps there is a bug from the first failed purchase of the worlds. Maybe it went through eventually despite the error message but it means my account would technically be in the negative with regards to sim points? Which should not be possible? I shouldn't have been able to spend sim points I don't have if that is what has happened. And I should be able to spend my 7000+ leftover sim points. Paying for in-game currency and then not being able to spend it because of a system error seems highly unethical. I have chatted with EA support who said they would report the issue to the Research team to investigate and hopefully solve. They said they were unable to refund the items and the purchase of the sim points because I did spend some of them. I'm wondering if anyone else has had a similar issue and if EA were able to resolve it for you? I get the impression they need more data from other affected players to investigate the issue properly.Installation of Sims3Packs failed
When I try to install sims3packs I get the following message. The version is the newest one and I've installed both the ea app sims 3 from scratch because of this message. What are the software updates mentioned? Any help is appreciated. I' ve also tested several sims3packs.Launcher crashes when I open the downloads tab in Sims 3
Game launcher crashes when I open the downloads tab in Sims 3, maybe someone has ideas how to fix this problem. I play in Mac. I uninstalled everything and then reinstalled but unfortunately it didn't help. I bought a new world - Roaring Heights Gold Edition but I can't download it in my game when launcher crashes.[Current Issue] Sims 3 Store world can't register/install
Overview This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, Roaring Heights, and sometimes Barnacle Bay. If you bought a Store world with SimPoints and it's not appearing in your purchase history on the Store site, please contact EA customer support and request that the SimPoints from the failed purchase be added back to your account. How to register a Store world jump to: My code doesn't work jump to: I can't install the world When you purchase a standalone Sims 3 world from Origin or the EA App, you should receive an email confirmation from EA. If you don't see this, check your spam filter. This email should include one product code per item, as shown here in the blacked-out red box: IMPORTANT: Some players have reported finding their product codes on ea.com, under Account Settings > Order History, so please look there as well. If you never received this email and it's not in your spam folder, please contact EA customer support. https://help.ea.com/en/customer-care/ You'll want the live chat option, not email, so you can explain the issue to a real person in real time. If you don't see the live chat option, try again in a private browsing window (or another browser), and continue as a guest rather than signing in. Otherwise, go to this site: https://store.thesims3.com/ Sign in with the same email address and password that you use for other EA sites, scroll to the bottom of the page, and click "Redeem a Code." Enter the code you've received, and the world should appear in your account. You can then download it from your purchase history (Store > My Store Account > Purchase History) or its product page. https://store.thesims3.com/worldProductDetail.html?categoryId=12642 ↑ My code doesn't work If you are sure you've never used this code, but the Store site tells you it's invalid or already been redeemed, you'll need to contact EA customer support to ask for a refund. https://help.ea.com/en/customer-care/ I strongly recommend using live chat rather than email. If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue. Or use a private browsing window, or a different browser, and continue as a guest rather than signing in. If EA support doesn't help, please say so in this thread. If support does help, please post anyway letting me know what world(s) caused the issue so we can look for patterns. ↑ I can't install the world If you're getting the "there are no packages to install" error, please see this post: Re: Sims 3 Launcher "There are no packages to install" | EA Forums - 11190163 The standard way to download a world is to go to its product page or open your purchase history (Store > My Store Account > Purchase History), then click the Download button. If this isn't working for you, try a different browser. Firefox generally works best with the Store site. It is generally unnecessary to sign into the launcher before attempting to download or install Store content. However, this has helped some players, so it's worth trying. Mac users only: if you see an Error Downloading Content {0}, please repair the game in Origin, restart your computer, and try again. If the world still won't download properly, try a clean Sims 3 user folder. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, and try to download only that world. If it works, you can move the downloaded world from the new Sims 3 folder to the old one you renamed, trash the new folder, and change the old one's name back to "The Sims 3." Downloaded Store items are found in the Downloads subfolder and have the extension .Sims3Pack. Be sure to delete any older downloads of the world before moving over the fresh copy. If the world downloads properly but doesn't install, please try a clean Sims 3 user folder as well. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, download only that world, and try to install it. If this works, you can install the rest of your Store content into that folder, then move over your saves and any other files you'd like to keep. Please see this guide for a list. If reinstalling all of your Store content would be a burden, or you're confused about another part of this process, please ask for further help in this thread. ↑
