Can't Open Saved Game Files on New Laptop

Question

Hello. I recently decided to try playing Sims 3 again, for the first time since getting a new laptop. I began playing, no problem, until I closed out of the game and relaunched. Once I save a game for the first time and close it, I can't get past the launcher again. I get an error message suggesting I restart the application. I have tried everything I can find on the internet: changing Net Frame; downloading DirectTX9; disabling antivirus; disabling OneDrive; moving/renaming folders; Alder Lake Patch; repairing game through EA app; removing .bad save files; everything! Can someone please help me figure out what is wrong? I am running off intel Core i3. I do not have any mods downloaded. I just launched the game for the first time yesterday and this has been the result each time. I can't even create a new game now without getting the same error message. And, it is not world specific, as it happens no matter which world I select. I do have multiple expansion packs selected.&nbsp;

puzzlezaddict · Answer

CarolinaGurl104​&nbsp; If you still need help, please post a screenshot of the error.
Please also provide a dxdiag. &nbsp;Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. &nbsp;From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

carolinagurl104 · Answer

Hello. Yes, I still need help.&nbsp;This is the error message I am receiving when trying to load my game. And, I have attached the dxdiag file, as requested.&nbsp;&nbsp;

puzzlezaddict · Answer

CarolinaGurl104​&nbsp; Right, this is a common issue at the moment and almost always linked to OneDrive.&nbsp; Please see the first post of this master thread:
[Current Issue] Sims 3 &amp;quot;serious error&amp;quot; when loading save | EA Forums - 8322938

carolinagurl104 · Answer

I will take a look at that thread, though I have already turned off OneDrive and it still isn't working.&nbsp;

puzzlezaddict · Answer

CarolinaGurl104​&nbsp; In case it's not clear, simply disabling OneDrive doesn't usually fix the issue; you'd need to move the Documents directory out of the OneDrive folder.

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Can't Open Saved Game Files on New Laptop

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