Can't Sign Into Sim 3/Can't Reset My Password
I saw a recent post that is similar to this one, but they are working with a Mac, I have a PC. I can sign-in to my Sims account online, but not in-game. Keeps saying my sign-in info is incorrect. At...
Forum Discussion
Eskayti Please do disable your VPN if you have one, as mentioned above.
If that doesn't help, does your password contain special characters? Sims 3 itself doesn't handle these well even when the password works on other EA sites? You can change the password on ea.com, under Account Settings, rather than having to go through the game.
If you do need to change your password, please also open Documents > Electronic Arts > The Sims 3 > Downloads and delete the file labeled [your email].bin, if it exists. Either way, please also clear Edge's Internet Explorer-mode data, which the game uses for some purposes even if you don't. How to do so is described towards the end of this article:
I don't have any special characters in my password, I remember the fact the The Sims sign-ins don't like them. I will try to change it via ea.com. I think I did it through the site last time, but it's been awhile.
I did remove my email file in Documents, as you mentioned, but for some reason I can't get into Edge at all - the window won't open, so I'm going to have my husband give it a shot. Once I get that open, I will go in and clean all that up.
Thanks for all the assists on this - I'll let you know if and when it's working again.
