Re: 40% off Supernatural when you pre-order Seasons?

did you receive an email with codes for the dlc items ? check your email first if not then contact CS to assist with this as only they can look at your account

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html