Re: Can't download Aurora Skies

Thanks for responding 🙂  Discovered that my game did infact need updating (the manual update to 1.50 should have been better highlighted to users)  After updating Aurora Skies finally downloaded.

Great to hear.



Could you please accept a solution so people know that this is sovled and what the solution was.


Thank you

I have the same problem. It says that my game version is 16.0 and it says that its already updated. What should i do?

Me too I have the same issue

My base game version is completely up to date, I have downloaded other content to my launcher and sucessfully uploaded it to my game before and after paying for Aurora Skies, yet it will NOT download, let alone install for me. I have tried three times today. It gets between half and three-forths of the way through downloading to my game launcher, then stops and states there has been an error and suggests I check my log, and I don't even know where that is! After that pops up, a little red no symbol appears in the status box, and I am back to square one.  I also purchased the gold version and can't even get it to download onto my launcher......WHAT THE HECK?! I need a little help here guys, that was 3900 points and I would like to be able to use it ☹️

Could you all post your logs

The log can be found in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log

How are you downloading ? Ingame Store or launcher ?

I am having this problem today. In fact I can't download anything I bought from the Sims 3 store. None of the download links seem to be working. Any idea why?

Try the suggestions here: http://answers.ea.com/t5/The-Sims-3-Store/FAQ-The-Sims-3-Store/td-p/333394/

I have the same issue! It is so frustruating i spent a lot of money on this and it wont even work for me.

My game version is  1.57.62.023001 and it says my game is up to date.

my log says 

2013/08/18|19:19:49|assetId: 7588816|Exchange Download Failure. Download manifest server error.|This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.|<error code="CLIENT_ERROR">
<message type="friendly">This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.</message>
<message type="debug">The version installed on the game client is not compatible with the required version for this content.</message>
</error>
||Build Version: 18.0.126.021001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2013/08/18|19:20:28|assetId: 7571333|Exchange Download Failure. Download manifest server error.|This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.|<error code="CLIENT_ERROR">
<message type="friendly">This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.</message>
<message type="debug">The version installed on the game client is not compatible with the required version for this content.</message>
</error>
||
2013/09/04|18:46:23|assetId: 7637762|Exchange Download Failure. Download manifest server error.|This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.|<error code="CLIENT_ERROR">
<message type="friendly">This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.</message>
<message type="debug">The version installed on the game client is not compatible with the required version for this content.</message>
</error>
||Build Version: 18.0.126.021001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2013/09/04|18:46:38|assetId: 7637762|Exchange Download Failure. Download manifest server error.|This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.|<error code="CLIENT_ERROR">
<message type="friendly">This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.</message>
<message type="debug">The version installed on the game client is not compatible with the required version for this content.</message>
</error>
||
2013/09/06|01:28:27|OFB-SIM3:68674|Store Download Failure. Download manifest server error.||||Build Version: 18.0.126.021001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2013/09/18|01:49:13|OFB-SIM3:60807|Store Download Failure. Expected more bytes from the server.||Missing 1135688 bytes. Server download content 208497349 bytes. For entry #60/93 expected 1906568 but received 770880 bytes.|http://na.lvlt.sims3store.cdn.ea.com/s/p/sims/sims3/sims3store/objects/AuroraSkies_Gold/AuroraSkies_Gold.Sims3Pack?nvb=20130918010017&nva=20130918025017&token=0f2b4ef34da461c7f2217|Build Version: 18.0.126.023001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2013/09/18|02:24:32|OFB-SIM3:60807|Store Download Failure. Expected more bytes from the server.||Missing 3056994 bytes. Server download content 208497349 bytes. For entry #57/93 expected 5673314 but received 2616320 bytes.|http://na.lvlt.sims3store.cdn.ea.com/s/p/sims/sims3/sims3store/objects/AuroraSkies_Gold/AuroraSkies_Gold.Sims3Pack?nvb=20130918014220&nva=20130918033220&token=02f3f735c45f81ea5a7e4|
2013/09/18|02:27:33|OFB-SIM3:60807|Store Download Failure. Not connected to internet||||
2013/09/18|02:27:33|OFB-SIM3:60807|Store Download Failure. Not connected to internet||||
2013/09/18|03:38:31|OFB-SIM3:60807|Store Download Failure. Expected more bytes from the server.||Missing 8058220 bytes. Server download content 208497349 bytes. For entry #73/93 expected 8712300 but received 654080 bytes.|http://na.lvlt.sims3store.cdn.ea.com/s/p/sims/sims3/sims3store/objects/AuroraSkies_Gold/AuroraSkies_Gold.Sims3Pack?nvb=20130918024405&nva=20130918043405&token=09e4cb45ca2acfd4922ba|Build Version: 18.0.126.023001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2013/09/18|03:40:46|OFB-SIM3:60807|Store Download Failure. Expected more bytes from the server.||Missing 145747 bytes. Server download content 208497349 bytes. For entry #2/93 expected 566227 but received 420480 bytes.|http://na.lvlt.sims3store.cdn.ea.com/s/p/sims/sims3/sims3store/objects/AuroraSkies_Gold/AuroraSkies_Gold.Sims3Pack?nvb=20130918032834&nva=20130918051834&token=0889e252a767341e5290c|
2013/09/19|01:25:35|OFB-SIM3:60807|Store Download Failure. Expected more bytes from the server.||Missing 76016416 bytes. Server download content 208497349 bytes. For entry #4/93 expected 76378496 but received 362080 bytes.|http://na.lvlt.sims3store.cdn.ea.com/s/p/sims/sims3/sims3store/objects/AuroraSkies_Gold/AuroraSkies_Gold.Sims3Pack?nvb=20130919011421&nva=20130919030421&token=00fc4626751e50e9cefeb|Build Version: 18.0.126.023001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2013/09/19|01:27:05|OFB-SIM3:60807|Store Download Failure. Expected more bytes from the server.||Missing 75922976 bytes. Server download content 208497349 bytes. For entry #4/93 expected 76378496 but received 455520 bytes.|http://na.lvlt.sims3store.cdn.ea.com/s/p/sims/sims3/sims3store/objects/AuroraSkies_Gold/AuroraSkies_Gold.Sims3Pack?nvb=20130919011537&nva=20130919030537&token=046cbf36db73fc9ae3845|
2013/09/19|15:38:35|OFB-SIM3:60807|Store Download Failure. Expected more bytes from the server.||Missing 2468445 bytes. Server download content 208497349 bytes. For entry #55/93 expected 4255485 but received 1787040 bytes.|http://na.lvlt.sims3store.cdn.ea.com/s/p/sims/sims3/sims3store/objects/AuroraSkies_Gold/AuroraSkies_Gold.Sims3Pack?nvb=20130919151230&nva=20130919170230&token=0d631b8c5f6bd4cc1aba0|Build Version: 18.0.126.023001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2013/09/19|15:38:35|OFB-SIM3:60806|Store Download Failure. Expected more bytes from the server.||Missing 2013870 bytes. Server download content 182005921 bytes. For entry #10/71 expected 3216910 but received 1203040 bytes.|http://na.lvlt.sims3store.cdn.ea.com/s/p/sims/sims3/sims3store/objects/AuroraSkies_Standard/AuroraSkies_Standard.Sims3Pack?nvb=20130919151531&nva=20130919170531&token=0af1e57884e56d67d7154|

Please HELP!

Hello:

I have the same problem but my version is 1.67. I can´t download skies. I need only the version 1.50? How can i dounload this version?

thanks Idogv

It's best if you made your own thread since this one is solved.

There's a log which can be found in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log

Post the content in a new thread.