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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: Can't log in inside of game Sims 3 Windows/Mac

@lm8107f0edt7  I tested when you first posted and had no trouble signing in, although it did take longer than usual.  It worked again just now as well.  So I'm wondering if the issue is something on your account or perhaps your email address.

Can you login to the store site without any issues?  Please test if you haven't in the last few days.

https://store.thesims3.com/

It's common for the first login attempt to fail; just keep trying and let me know whether you can get in eventually.

2 Replies

  • lm8107f0edt7's avatar
    lm8107f0edt7
    3 years ago

    I have done so, I had no issue logging into the site or origin itself

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @lm8107f0edt7,

    Please also check that you're signing in using the correct login details- you can verify if you're on the correct EA account by checking for The Sims 3 in your EA App library, looking over your Order History for purchase history on The Sims 3 and checking any emails you have for the order receipt from when you purchased this game. 

    If you need further help locating the correct login details, that's something you'll want to contact the live support team about- they can help verify which account your game is currently located on and what account you need to be logging in with here. You can get in touch with live support by submitting a help request here, or you can also reach out via Twitter or Facebook as well. 

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