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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Re: cant register sims 3 base game because the serial code is invalid

Hey there @natlikessnax,

If your code is coming back as invalid, that means it's already been registered to another account instead. Codes can only be redeemed one time and to only one account, so if you try to redeem a code a second time or on another account, you'll get an error that the code is invalid. 

You'd need to try and locate the account on TheSims3.com that you originally registered your code to- if you need further help locating that original account, that's something the live support team can look into with you. Here on AHQ, we don't have access to your account details to look into this. You can get in touch with live support via the help site here so they can review your code details and help you locate your account. 

5 Replies

  • psychoangell1's avatar
    psychoangell1
    3 years ago
    @EA_Solaire I tried Live chat with support because my Sims 3 expansions are not in my account when I bought a new computer. The codes are showing invalid. I have the cd's purchased years ago and support told me to contact my retailer where I bought them from. LOL like that's gonna help!
  • Frendilla19roya's avatar
    Frendilla19roya
    3 years ago

    Im having the same issue. But you can't just get a code that's already been used. I purchased the whole collection on steam, all my other packs went through fine, except sims 3 base game. Even on the ea account the base game shows up so what do I do?

  • GingerAsMyWish's avatar
    GingerAsMyWish
    Newcomer
    3 months ago

    i think it's a problem with Steam then. I encountered exactly the same problem with you. All other DLCs and packs are available to register but the main game failed.

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