Redeemed Sims 3 codes but wont download as says only available on windows?

I have opened multiple cases with EA Support - it seems impossible to get any actual assistance.

I have spent hundreds on The Sims 4 content and now trying to play old games that I own, but I can't install them! If someone could please help me I would be incredibly grateful. Surely there has to be a way to get access to content I have PAID for?

Hey there @hbillows 

Is this happening with all your packs, or only a few of them?

Have you been able to connect to live chat to speak with an advisor about this yet, or is the chat not working for you? 

Hi there!

Thank you for your response.

It is happening with sims 3 ambitions, generations and supernatural. I have purchased the games, they are appearing as 'unlocked' on origin, but I cannot install them. I have the sims 3 base game (64-bit), late night, seasons and world adventures installed and they are working fine. I am running the games on a Macbook Air M1 (2020). 

No, I have not been able to access any live chat and I have had no response to the cases I have opened. 

Hey all,

I was wondering if any of you have had this same issue. My Origin stopped working yesterday (other than having a banner that says I have to install the EA app instead), and when I switched to the EA app and tried to open my game, it said that I don't have the game installed (which I do, + 15 expansion/stuff packs). Because of this I uninstalled the game and made sure to copu and save all my game data in a separate file, but when I tried to re-install the game it just wouldn't go through. On the EA app in the product description they say that only computers that support 32-bit can run the sims 3, and having had multiple chats with EA Help they haven't been able to make the 64-bit version available that was present on Origin (through some trial and error ofc in traditional EA fashion). They told me yesterday that there is no way to know when the problem might be fixed but that it usually takes 24-72h, but at this point I am not very hopeful about this issue being fixed as I feel like EA doesn't really take the Mac problems seriously. So, neither Origin or EA App work for the sims 3 currently, please let me know if you have been able to fix this or have been given some extra information about this issue and/or its resolution.

Almost the same here. I could not get The Sims 3 to work on my mac since about fall -23. With the EA-launcher I can get the main game to work somewhat, but none of the extension packs. It's like they are not there at all. Really annyoing. EA does not like Mac-people for some reason, lol.

Hi @ellenniek & @Jegvetikkenavnet 

It sounds like you need to have The Sims 3 re-added to your account- this isn't something we can do for you over the forums as we don't have access to your account information, but the live support can take another look with you and check the entitlements on your account for The Sims. 

Please submit a new help request to speak with live support from the site here. I'd also recommend you attach this AHQ conversation when you reach out there so live support has further information to reference. 

Hi @EA_Solaire , thank you for your comment!🙂 I was in the Help chat multiple times already yesterday, and they could not do anything about it.

@hbillows 

You should be seeing the 64-bit version of these packs on your account now- please check your game library. 

Hello!
I recently downloaded the ea app for Mac. I wanted to download the Sims 3 and fortunately it worked. Unfortunately a few years ago I bought the expansion CDs. So I entered the product code in the "use code" section. It worked, but it didn't download.
Does anyone have an answer for me? I can't figure out how to install them so that they work.

Hey there @loriannepeloquin 

It sounds like you may be missing the 64-bit versions of these packs which you'd need to play on Mac. This isn't something we can look into or add for you over the forums as we don't have access to your account details, but live support can take a look and get those 64-bit versions added for you. 

Please reach out to live support for more help on your packs from the site here: https://help.ea.com/en/help/faq/using-ea-help/