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roberta591's avatar
roberta591
Hero (Retired)
13 years ago

Re: Charged Twice for Sims Store Daily Deal

Where you actually charged twice? Sometimes there is a test charge to test if the account is valid. That charge will be retracted and a charge will be processed. When I go to get petrol I am charged $1 then after a day or 2 the full charge shows up and the $1 charge is gone. First check that 2 charges were actually taken from your account. If in fact you were double charged (I agree $10 is a lot) you need to contact EA customer support. This forum is users helping users and NOT customer support. ty and good luck

1 Reply

  • Cersela's avatar
    Cersela
    13 years ago

    I have had duplicates show up in my purchases before but this time it was not the case, the sim points for two copies were deducted from my balance.  This was not a credit card purchase, it was a Simspoint purchase (currency used in the Sims Store that is purchased with money.)  This is my attempt to contact EA customer support as this was where I directed when I logged in to create a ticket, I am only hopeing for assistance in creating a help ticket so I may get this issue resloved.  Thank you for your response, I appologize if my issue is taking up space others could be using for help but it was the only place I could find to contact customer service. 

    If anyone tell me where to open a ticket I will gladly do so and skip using this forum in future.

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