Re: Code redeemed but game not showing in my EA library

Hello,
I need help with an issue related to The Sims 3. I installed EA Play and then downloaded The Sims 3 base game along with several expansion packs. I have already redeemed the code, but I can't access the games.

When I try to redeem the code again to reinstall the game, I receive an error saying the code has already been used. Inside the EA App, the game does not appear in my library it only shows the option to purchase it, even though I already own it.

How can I fix this and get access to the content I already redeemed and installed?

Thank you in advance for your support.

Best regards