Re: [CURRENT ISSUE] Sims 3 Store content uninstalls/won't reinstall, EA App

@Sims3kennedy  Okay, again in a(nother) clean user folder, please try installing your store stuff from the in-game Downloads Dashboard.  You can access it by loading the game to the Main Menu, clicking the three dots in the lower-left corner, and choosing the Downloads Dashboard.

@Sims3kennedy  If you move the existing Sims 3 folder, you're not deleting anything, you're simply placing it where the game can't find it.  Then you can put the files back later, once you've sorted out the store issue.

Still, to be extra careful, you can make a backup copy of that folder first.  Normally this wouldn't be necessary, but if OneDrive is syncing your documents, strange things can happen.

@Sims3kennedy  To be perfectly clear, you are NOT putting back the old Sims 3 folder at all.  You're keeping the new one.  What you can move over from the old Sims 3 folder is the Saves folder, plus you can move whatever other user-made (not Store) content you want to keep.  Here's a description of everything in this folder:

https://sims3.crinrict.com/en/2011/01/faq-user-files.html

In general, best practice is to use the new files and folders whenever possible and only move over what doesn't get recreated, for example your saves.  And please do not move over the entire Library folder: installed store venues go here too, so deleting the new Library folder would remove those.

@Sims3kennedy  You would need to redownload all your store content, that's the point.  After all, it's not working now, and it may continue to not work as long as you reuse the same downloads.

However, you can transfer your custom content to the new Sims 3 folder, if you have any you want to keep.  The installed cc is bundled into files that end in .dbc in DCCache, so you can move those over.  (The bundles that end in .ebc are store stuff, so don't transfer that.)  Any sims you've installed will be in SavedSims, any households and builds will be in Library, and worlds will be in InstalledWorlds, so here again, you can move the individual files to the new folder.

For worlds, be sure not to transfer any store worlds; use the newly installed versions.  If you have custom lots but also store venues, it's a little trickier, but what you can do is compare the file names and decline to transfer anything that's duplicated in the new folder.

I'm wondering if this is an EA App issue. I had no issue when I used Origin but when I reset my computer and had to reinstall Origin I installed the EA App figuring it'd be better, but my store content isn't appearing no matter what I try. It says it's installed, and other installed content such as exchange and mods are showing, but none of the store content. I want my baby walker and swing back so bad, amongst all my other store content. 

@Dawnryze  Please try the suggestions in the second post on page one and let me know whether they help.  The clean folder is the best way to test because it removes a large number of variables all at once.  When we know whether that works, we can proceed from there.

A clean reinstall fixed it for me. I had to uninstall twice because I noticed the EA App didn’t remove all of the folders for Sims 3. I’m not sure if this is how it is for everyone, but my Sims 3 has its designated download directory (I chose a specific drive but it usually goes on the C drive automatically) where the game and bin files are, then in a separate location (my documents folder) it has its other directory where my mods, downloads, savedsims, etc is. When I uninstalled the first time it didn’t remove the documents folder directory so when I reinstalled it, it wasn’t a clean fresh install; it recognized that folder and didn’t reset it. After I deleted that and made sure both directories were deleted after an uninstall, the new install was completely from scratch and I put back the important files (saved sims, library, userprefs, mods, game saves, etc). I have so much CC and not enough patience so I did the not recommended method of putting all the hundreds of downloads into the folder and installing via the launcher at once. I’d freshly redownloaded my store content earlier so i knew those files were good and not bugged with the box icon. I opened a save with a lot of CC and store content in use and had no errors. Yay! 
The only issue I had was Hidden Springs, but a fresh download from the direct store page (not the purchase history page, that one was giving me a bad download for Hidden Springs) fixed the box error and everything is back to how it was. Monte Vista and Lucky Palms didn’t have any problem like Hidden Springs did. 
I think this is probably an issue that came from the transition of origin app to the EA app. Maybe something in that document folder that might have been leftover from origin didn’t mesh with the store content? If anyones having trouble definitely make sure the EA App uninstalled everything. 

@Dawnryze  Yes, the clean user folder I referenced is a clean version of the Sims 3 folder in Documents > Electronic Arts.  That's exactly what I was saying, that you should test with a new version of this folder.  You didn't need to uninstall the game.

I’m not very tech-savvy with this so I figured best way for a clean folder was a whole new folder :D i tried to explain everything I did in case it helps find the issue or helps someone silly like me haha. Clean install also definitely helped me at least since both my folders had extra confusion like error logs from Nraas, smooth patch launcher and whatever other fun files were in there from over the years. 

@Sims3kennedy Yeah I reinstalled those too. I just put all the .sims3pack files in my downloads folder then installed them via the launcher since the launcher has a select all button. Maybe do the store packs you're having trouble with first to make sure they work, then all the CC simspacks all together afterwards so that if there's a problem you don't need to do everything again. I installed about 225 simspacks via the launcher at once since the store packs started working for me again and all my content is working well now. I did install worlds separately with fresh downloads. It's definitely better to do the simspacks in groups to find where the issue/if the launcher is struggling, but I wanted to get it working and play haha.