The Sims 3: CD Key doesn't working.

I am also having this same issue, I am unable to use a lot of the functions because of this 

IDK/IDC about anything of that. But TS3 Exchange (Workshop) doesn't working because of that issue. At least the game working, but the fact itself - licensed copy can't be activated, and I can't use Exchange. Now we need only wait for response from devs.

Hi guys, 

I hope somebody can help as I have just spent an hour on the live chat with somebody who wasn’t acknowledging what I was saying & kept telling me to come here. 

I have just redeemed 4 keys for The Sims 3 expansions on EA Play. They all said ‘redeemed successfully’ and 2 of them installed fine. 

2 of them however (into the future & island paradise), took me to the product pages and are showing as ‘purchase for £XX.XX’ and there is no trace of them in my purchase history.  I waited the recommended half hour before seeking help & still no success. 

The agent in the live chat confirmed that they were redeemed using my account but was refusing to acknowledge that I don’t have access to them and we spent the last hour going around in circles. I even asked to raise a complaint several times to be told effectively ‘I am going to help you but I can’t promise that you’ll receive any contact, please check social media channels’.

I’m praying somebody here can put me in the right direction to access the products that I purchased. I would be incredibly grateful for any help 🙏 

EA_Solaire​ Good day!

What if you submitted a case with EA Support for this exact issue, and they resolve the case with no contact to you or information provided on the results, and you're still unable to register with the activation CD Key provided upon installation?

pinq7​ If you never connected to an advisor, please submit a brand new help request on the site again to speak with someone on this. 

Hey there, and thank you for the response! Unfortunately, there's no way to speak with anyone truly regarding this. The speak with an Advisor option does not work. 

pinq7​  If you X out the pop-up in your screenshot, can you fill out the form?  I was able to just now, but I didn't actually submit since I don't have a current issue.  But given the high wait times, you might want to try again in a few hours.

Hi puzzlezaddict There's no form to fill out, unless you mean after clicking through the prompts and filling out the information to submit a case. That has been done already with no resolution, no contact to me, no information provided. 

This option is a dead end.  :(