Re: [Current Issue] Sims 3 Store world can't register/install

Towards the end of May, I purchased a sims 3 World's bundle from the EA app. It contains 3 codes, one for Monte Vista, one for Starlight Shores, and one for a chocolate fountain. I immediately went to the sims 3 website to redeem the codes but the Monte Vista one said it had already been used.

Since the 27th May I've been constantly in contact with people on the EA customer service team, none of whom seem in the least bit interested in even reading my query. Each new email is sent by another Indian-named person, then another, then another (10 IN TOTAL!), so each email I find myself re-explaining my issue as they either don't have access to - or don't seem interested in checking what I spoke to their colleagues about.

None of them seem to understand that the sims 3 website is an entirely different entity to the EA app, as for over a month every person has given me fixes related to the EA app. For weeks I've been going round in circles facing a brick wall of regurgitated information unable to get through to someone willing to actually listen to me and help me out.

I'm very frustrated that, considering the billions EA rakes in, I have to lose my money because they don't train their support team. Either that, or their entire team consists of people only capable of copy and paste.

I have provided them with proof of purchase, proof the sims 3 website doesn't accept the code, and proof that the world has not been redeemed to my account, but still they refer me to an EA page about finding lost content in the EA app. They either don't understand, or aren't reading, what I'm trying to tell them.

I'm stuck, and I don't know what to do now. How can they operate like this? Each time I've had an issue with an EA product I always run into this issue and end up giving up because they're so mind-numbingly inept.

Is there anywhere I can turn to for results or do I need to give up on this one?