Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

I've logged out, received my product code and limited edition codes but I still can't download the game.....

Logged out in Origin or thesims3.com ?

Is it still grey or not there at all ?

not showing up at all

that is happining to me also

 to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281