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roberta591's avatar
roberta591
Hero (Retired)
9 years ago

Re: Have lost my CD. What now?

@seba12345678901 Do you have the games redeemed in Origin? The latest version for this game is version 1.69 and is only available through Origin. The software on the discs is dated. it is best to get the digital download version. The game was released with SecuROM and SafeDisc. The version 1.69 disables and/or removes these DRM and makes Origin the DRM. This removes the install limit and the need to have a disc in the drive to play. All you need to do is download the Origin installer - link - Origin client installer - install Origin - log in with your thesims3.com login or create a new account - redeem the product code in Origin and let Origin patch the base base. Then redeem the code for Seasons and then download Seasons to the download tab of the launcher (it may automatically download) - install Seasons AND check Seasons in the expansions and packs tab of the launcher.

21 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago
    But unfortunately, I have lost the activation code. Right now I have just the basic The Sims 3 CD. I have lost Seasons CD as well as the code. Only the package and the basic The Sims 3 CD is left. Although I used to play using the Seasons CD, until I lost it. Then I had to uninstall the Seasons Add-on and was only able to play the basic form of The Sims 3.
  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @seba12345678901  If you have access to the computer that had the games and that computer hasn't been reset and the computer is a pc - try a program called gamekeyrevealer. This will display any game codes in the registry. The codes are what you need and if you never registered the games EA has no way of knowing what your codes are.

  • Anonymous's avatar
    Anonymous
    9 years ago
    How does this code look like? How many digits does it content?
  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @seba12345678901 The activations codes for the sims 3 games are 5 groups of 4 characters for the base game and 4 groups of 4 characters for expansion packs. You can also search the registry ( with regedit) for erg repeatedly and eventually you should find the codes IF they are still in the registry. Regedit is powerful and miss use can cause problems that is why I recommend using gamekeyrevealer (it is fast, easy, and safe).

  • Anonymous's avatar
    Anonymous
    9 years ago

    All right, I can see some 20-digit code. Im not sure if it is not the basic The Sims 3 code, but anyway. What should I do now? Is there any way of getting back my Seasons having the 20-digit number? I can try to get maybe some different code on my laptop ( From what I remember, I used to play the Seasons on my laptop). Although I think I have never entered any The Sims code on the PC, but maybe Im wrong.

    Thank you in advance

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @seba12345678901 You need to redeem the codes in Origin. Seasons code will have 4 groups of 4 characters. You needed that code to activate the pack so what ever you installed the pack on should have the code in the registry IF the computer hasn't been reset. Did you try gamekeyrevealer?

  • Anonymous's avatar
    Anonymous
    9 years ago
    Yeah I've gotten this code from gamekeyrevealer. I will try it on my laptop. But the code I was revealed is 20-digit so I guess it is the game base. But I remember that Ive bought it in a pack: The Sims 3 and Seasons expansion. It is a quite popular option to buy. I guess you know that. And There were 2 CDs for sure, but I don't know about the code... Were there 2 codes or just one... How do you think?
  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @seba12345678901 I seem to remember there was multiple codes on the page that came with the dvd (physical) version. There must have been a code for Seasons so you could register the pack at thesims3.com so you could get bonus stuff for buying the pack. The bonus stuff for Seasons is - Season's wall decal pack. You have to have Seasons registered on thesims3.com my page to download this.

  • Anonymous's avatar
    Anonymous
    9 years ago
    All right, so I will check for the code on my laptop. I need a few hours till I get back home.
  • Anonymous's avatar
    Anonymous
    9 years ago
    I can't see any 16-digit code. I am afraid, I don't have the Seasons code. I tried to check on my laptop, but none code appeared. Neither the 20 nor the 16-digit.I suppose I am only able to know the base code. And is it possible to get the Seasons back on my account with only this code?
  • Anonymous's avatar
    Anonymous
    9 years ago
    I can't see any 16-digit code. I am afraid, I don't have the Seasons code. I remember that my laptop was has been reset. I tried to check on my laptop, but none code appeared. Neither the 20 nor the 16-digit.I suppose I am only able to know the base code. And is it possible to get the Seasons back on my account with only this code?
  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @seba12345678901  If you registered the pack on thesims3.com / my page EA customer service may (I stress may) be able to recover the code. Once you redeem the codes in Origin all you have to do is access your Origin account - no more having to remember codes. If you can't recover the code from the computer and you never registered the pack, I can only recommend you continue looking for the paper with the codes. Do not buy used as once a code is used it can not be reused.

  • Anonymous's avatar
    Anonymous
    9 years ago
    I have already tried contacting the help, and once it even was close to success, because the advisor told me to take a snapshot of my base CD, the box for the Seasons expansion, the code of the conversation with him and my name on a piece of paper. And he told me to take my time, so I did. While I was taking a snapshot of what he has told me to, he typed if I was still there connected with him and obviously I was taking the snapshot and wasn't looking at the conversation. And when I got back to the conversation, he had typed that since I am not responding, he will close the session. Now when I try live chat with them, such option of contacting doesn't even appear. Now I can only make a call. And I rather prefer live chatting. Do you know how I can live chat again with them?
  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @seba12345678901  This is a public forum and specific account details can not be accessed here. EA customer service has the ability to access your account and affect any corrections to your account. You need to discuss this issue with an EA customer service rep.

  • Anonymous's avatar
    Anonymous
    9 years ago
    But how can I contact the service?
  • Anonymous's avatar
    Anonymous
    9 years ago

    What do I have to do know? How to contact the service?

  • Anonymous's avatar
    Anonymous
    9 years ago

    Yeah and now it shows that I can only conatct the service by calling them on phone... Is there any possibility of contacting them via live chat or e-mail maybe? I remember I had been able to live chat with them. But now I dont know why, I cant do that anymore. Such an option doesnt even emerge. Help me, please. 

  • Anonymous's avatar
    Anonymous
    9 years ago

    Please, dude Help me!

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @seba12345678901 You are going to have to contact EA customer service. I have used to call back feature and was working with EA customer service within 5 minutes. This is an open public forum for users by users and accounts can not be accessed here. To access information from your account you will need to contact EA customer service.

  • Anonymous's avatar
    Anonymous
    9 years ago
    All right, I will try it out.

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