I'm having the same issue, but when I go to my Game Library, click on The Sims 3 then go to Expansion Packs, I can't find the download button for Late Night, the same goes for High-end Loft Stuff. It says I've unlocked the pack, but there is no download button. The download button is there for every other game but the ones included in the Starter Pack. I'm not on a mac, and if you could help me with this issue, it would be great.
@AllieKristina Do you have multiple copies of Late Night listed, and if so, do any of them have a Download button? Please also make sure the pack didn't install along with the base game. That hasn't been the case, but it's possible Origin changed how it handled LN when someone owns the Starter Pack.
There are only two listed for Late Night. All the other games have 3. Late Night didn't install at all. I don't have Bridgeport, or any objects, clothing, lots, and everything else from Late Night. I have the starter pack through my Play Membership on Origin, which I didn't renew right away so everything included in the membership expired but Late Night was still installed. I didn't play The Sims 3 when I didn't have my membership, but when I did renew my membership, Late Night was gone so I uninstalled all the games, but that didn't fix my problem.
Community ManagerNope, there is no change. There's still only two listings for High End Loft stuff and Late Night pack, none of them have the download button. The games aren't there in the extra content when I try to install The Sims 3 again either. But I did notice one change. When I searched up The Sims 3, there used to be 3 results for the game, the 64-bit & Metal one for mac users, the regular one, and the one with the play logo in the corner. The Play one has disappeared, I also couldn't access that one when I renewed my membership.
Community ManagerThank you for finding out what the issue is.
Community Manager
@EA_Cade wrote:
Hi @AllieKristina,
Gotcha, it appears that something has gone awry when you renewed your EA Play membership. You'll want to reach out to an advisor here http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp if that's more convenient so we can verify your account ownership and then get this sorted out for you.
Unfortunately that's not something we can assist with over Answers HQ.
Dear @EA_Cade , it appears that I have precisely the same problem on my PC (having renewed my EA Play Membership, I am no longer able to access the Late Night Expansion and HLES). So far, the helpline has not been of much help. Do you have any suggestion how I can solve the problem or what the helpline would have to do to sort this out? Thanks a lot in advance!
@LLFxC Did you contact EA Help on Twitter, or use some other contact option? Twitter seems to be the best bet, at least during U.S. business hours. (Facebook is the alternative if you don't have a Twitter account.) But if you're not getting anywhere there, let me know.
