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kschoef's avatar
kschoef
7 years ago
Solved

Have Sims 3 Starter Pack but can't find Late Night?

I bought the Sims 3 Starter Pack (I have a Macbook Pro by the way) and it works just fine, but I can't figure out how to download the Late Night expansion pack with it. I'm sure there is a way to dow...
mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    7 years ago

    @kschoef  You need to download Late Night (and High-End Loft Stuff, which you'll also own) from Origin, not the launcher.  Go to My Game Library, click on the TS3 logo, and select More, and then Expansion Packs from the dropdown menu.  (HELS will be listed under Stuff Packs.)  You'll see all the packs listed, with the option to download those that you own.

    Since you're on a mac, when you install Late Night, you'll need to create an alias for the pack, as it probably won't already have one in Applications.  This is simple enough—just follow the instructions in this guide:

    https://bluebellflora.com/sims-3-packs-not-showing-as-installed/

AllieKristina's avatar
AllieKristina
4 years ago

Nope, there is no change. There's still only two listings for High End Loft stuff and Late Night pack, none of them have the download button. The games aren't there in the extra content when I try to install The Sims 3 again either. But I did notice one change. When I searched up The Sims 3, there used to be 3 results for the game, the 64-bit & Metal one for mac users, the regular one, and the one with the play logo in the corner. The Play one has disappeared, I also couldn't access that one when I renewed my membership.

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
4 years ago
Hi @AllieKristina,

Gotcha, it appears that something has gone awry when you renewed your EA Play membership. You'll want to reach out to an advisor here http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp if that's more convenient so we can verify your account ownership and then get this sorted out for you.

Unfortunately that's not something we can assist with over Answers HQ.
  • AllieKristina's avatar
    AllieKristina
    4 years ago

    Thank you for finding out what the issue is.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hi @AllieKristina,

    Absolutely, please let me know if anything else needs attention.
  • LLFxC's avatar
    LLFxC
    3 years ago
    @EA_Cade wrote:
    Hi @AllieKristina,

    Gotcha, it appears that something has gone awry when you renewed your EA Play membership. You'll want to reach out to an advisor here http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp if that's more convenient so we can verify your account ownership and then get this sorted out for you.

    Unfortunately that's not something we can assist with over Answers HQ.

    Dear @EA_Cade , it appears that I have precisely the same problem on my PC (having renewed my EA Play Membership, I am no longer able to access the Late Night Expansion and HLES). So far, the helpline has not been of much help. Do you have any suggestion how I can solve the problem or what the helpline would have to do to sort this out? Thanks a lot in advance!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @LLFxC  Did you contact EA Help on Twitter, or use some other contact option?  Twitter seems to be the best bet, at least during U.S. business hours.  (Facebook is the alternative if you don't have a Twitter account.)  But if you're not getting anywhere there, let me know.

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