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About The Sims 3 Technical Issues
Get help with issues in The Sims 3 from fellow Simmers.83,145 PostsLatest Activity: 2 hours ago
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Which edition is it ? Hee's an overview of the existing ones: http://sims3.crinrict.com/en/2014/02/sims-3-base-game-versions.html ?
If you have the old one, you can just install the game without registering and play that way.
If it's the newer one, take it back to the shop and get your money back.