I see... I only recieved a email comfirming the order with the order number on the 10th, I haven't recieved anything else since. But I used my debt and the funds are out of my account.
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Since the Origin Store seems to have issues right now, that might also influence the Simpoints showing up.
I would wait till it's back in working order (there's a Status update on teh front page of the AnserHQ.
Ah, sorry. Since you posted in the Store forum, I thought you were talking about the Sims 3 Store and assumed you were talking about Simpoints cause that's the only thing (except worlds) from the Store that you can buy in the Store. Have to admin, I didn't read your entry post thoroughly. Apologies.
Same goes for the games on Origin though since the Origin Store is not working correctly right now, there might be a delay.
Since it's been a while though, I would contact customer support.
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
