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Anonymous's avatar
Anonymous
13 years ago
Solved

How long does it take for a purchases to process on Origin?

On May 10, 2013 I purchased two phsycial games of the The sims 3 (Late Night and University)  and as of today it still says "Order In Progress" I recieved an email the day of the purchase explaining ...
pc
technical issues
  • crinrict's avatar
    crinrict
    13 years ago

    Ah, sorry. Since you posted in the Store forum, I thought you were talking about the Sims 3 Store and assumed you were talking about Simpoints cause that's the only thing (except worlds) from the Store that you can buy in the Store. Have to admin, I didn't read your entry post thoroughly. Apologies.

    Same goes for the games on Origin though since the Origin Store is not working correctly right now, there might be a delay.

    Since it's been a while though, I would contact customer support.

    The AnswerHQ is about Users helping Users.

    They can be found here: https://help.ea.com/contact-us/ask

    Choose a category, a game and a platform for the contact options to show up.

    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

    See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Anonymous's avatar
Anonymous
13 years ago

What?? Simpoints? I'm talking about my purchases, not sims points. 

crinrict's avatar
crinrict
Hero+
13 years ago

Ah, sorry. Since you posted in the Store forum, I thought you were talking about the Sims 3 Store and assumed you were talking about Simpoints cause that's the only thing (except worlds) from the Store that you can buy in the Store. Have to admin, I didn't read your entry post thoroughly. Apologies.

Same goes for the games on Origin though since the Origin Store is not working correctly right now, there might be a delay.

Since it's been a while though, I would contact customer support.

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

  • Anonymous's avatar
    Anonymous
    13 years ago

    Your totally fine, I understand! 🙂  Thank you very much for answering and guiding me in the right direction! 

     

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