Follow how to contact game advisor but instead of using chat, look to your left and you should see your cases with EA, click on the case and your code should be there is they gave you one. If it is not there contact CS again.
if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
