A while ago i downloaded the sims supernatural expansion pack on a separate computer. when i re-downloaded origin on this computer all of my games downloaded automatically,except for the sims 3 supernatural expansion pack, so, i went to do it manually, but it says i need to buy it again. please help i really want it back,
@Reeselh07 It doesn't matter that you downloaded Supernatural on a different computer. What does matter is if you never registered it, or you registered it to a different account. In the first case, as long as you still have the code for the pack, you can add it to your account now. In the second case, you'd need to contact EA customer support and ask that the account with Supernatural on it be merged with your main one.
https://help.ea.com/en/contact-us/
You can also contact support if you're not sure what happened to the pack or its code, but you'll need to be able to demonstrate ownership in some way. For example, show the pack in your Origin purchase history, or take a picture of the disc, case, and insert with the code printed on the back. You can upload these images directly to a live chat session.
