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Re: Launcher works but game won't start up

I have Windows 8.1 so when I did the search I had to do it a bit differently. When I tried to search for perfmon /rel nothing showed up. I tried to run it as a command prompt but it didn't work. I did find the perfmon.exe file but when I run that, I don't see any red circles with white x's.

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Try if turning off kapersky temorarily works to see if that is interfereing.

  • It still won't start with Kaspersky disabled. 

    I thought I would also mention that I have Advanced System Care 7.3 Pro installed, in case that might be causing problems, but the game ran for weeks even after I had installed it. I'm beginning to wonder if I downloaded something in a Windows Update that may have caused the problem.

  • UmbilicalBrosFa's avatar
    UmbilicalBrosFa
    12 years ago

    I was able to find the information you wanted:

    Description Faulting application name: TS3W.exe, version: 0.2.0.209, time stamp: 0x52d872da

    Faulting module name: igd10iumd32.dll_unloaded, version: 10.18.10.3345, time stamp: 0x526ede04

    Exception code: 0xc0000005

    Fault offset: 0x00007da0

    Faulting process id: 0x16d0

    Faulting application start time: 0x01cfbb5e7885e4e9

    Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe

    Faulting module path: igd10iumd32.dll Report Id: ba951c84-2751-11e4-8282-ac7ba170c307

    Faulting package full name:

    Faulting package-relative application ID:

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