About Sims 3 Expansion Pack & Item Pack Download

Previously, I bought Sims 3 with Seasons, Ambitions, Generations. It can be seen in the ea app or site, but not in the game. It says it's definitely installed in the ea app. But it doesn't work. I tried to fix this by downloading it, deleting it over and over and over and recovering. But nothing was solved. Please help. Please, really. Help. I'm out of my mind
I think it will come. It might be awkward because it's written in a translator. Can anyone speak Korean? I will try to translate it even if it's written in English. Please help me. I want to play a game

정신병에걸릴거같아요 ㄹㅇ 이거 안되는거죠??? 사계절이야기랑 브라보마이라이프, 달콤살벌커리어 ea앱에선 설치됨.이라고 뜨는데 막상 게임들어가면 확장팩&아이템팩에 아무것도 안떠요 이거 대체 왜 그러는걸까요